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Payment arrangements & promise to pay FAQs
When you make a payment arrangement, you're arranging to pay your entire past due account balance. Your available options depend on your account history with us.
There are 2 kinds of payment arrangements. You may be able to do either or both (your options will be displayed).
Schedule a payment (also called a future-dated payment): This is when you set a payment to be automatically deducted from your payment method (debit card, credit card, check [EFT]) on a date you choose to pay. You can:
- Schedule a date to pay part or all of your account balance.
- Schedule 2 different dates to pay parts of your account balance (called a "split arrangement").
- You can pay once today and pick a future date for the other, or pick 2 future dates. You can make 2 payments total. Both payment methods can be the same or different.
- How soon the second payment must be made varies by customer. Your options are shown when you set up the arrangement.
- Not all customers are eligible for a 2-part arrangement.
Promise to pay: Setting up a promise to pay is when you choose a date to pay us but you don't schedule any automatic payments. It's up to you to come back and pay us on the date that you chose. You can:
- Promise to pay part or all of your account balance by a certain date.
- Promise to pay parts of your balance on 2 different dates. A "2-part promise to pay" has the same requirements as a split arrangement.
Watch our video to learn how to set up a promise to pay in the My Verizon app.
Ready to set up a payment arrangement? It’s easy to do on the Payment arrangements page in My Verizon.
Note: You can set up an arrangement only if your current bill isn't paid and an amount is due. If your bill is paid, you won't see payment arrangement options.
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Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
- (800) 779-2067
- (888) 262-1999
- (888) 294-6804
- (800) 922-0204
Business Customer Service:
- (888) 378-3113
For business solutions, tech products and services
- (800) 465-4054
- (800) 225-5499
Verizon Wireless Emails:
More phone numbers and emailsLess phone numbers and emails
Verizon Wireless Contact Information
Verizon Wireless Website:
Verizon Wireless Online Chat:
Corporate Office Address:
P.O. Box 408
Other Info (opening hours):
Alternative Mailing Addresses:
Verizon Wireless Internet Operations
One Verizon Way
Basking Ridge, NJ 07920
Verizon Wireless Bankruptcy Administration
500 Technology Drive
Weldon Spring, MO 63304
Verizon Privacy Office
1300 I Street, NW Suite 500 East
Washington, DC 20005
Monday - Friday: 8:00 am - 5:00 pm EST
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Verizon Wireless Rating Based on 1.3K Reviews
Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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All 2.4K Verizon Wireless reviews
Summary of Verizon Wireless Customer Service Calls
06:12 AVG CALL
Top Reasons of Customers Calls
Consumers Call the Most From
Customer Care, Mobile Phone Service, Phone Plan
Account, Roadside Assistance, Mobile Application
Pros: Coverage area, Coverage, Good coverage, Seem to have better coverage than most providers, Was ok till this problem
Cons: Customer service, No resolution to problem, Multiple issues, Deceitful salesperson, Deceitful customer service
Verizon, Yahoo, Aol, Alltel, XO Communications
Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.
Verizon Wireless is ranked 266 out of 1708 in Telecommunications category
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