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ebay customer service phone number 24 hours usa

Security for buyers We monitor transactions 24/7. Contact us if anything seems suspicious so we can help you protect yourself from fraudulent. Treat yourself to Best Friday Ever savings after your Thanksgiving snooze. Snag deals on new and eBay Refurbished gifts for everyone you love (plus a little. Buy Callaway Golf Clubs, including Drivers, Irons, Fairway Woods, Wedges and Hybrids at CallawayGolf.com.
ebay customer service phone number 24 hours usa

eBay Customer Service Contacts

eBay provides e-commerce services on a local, national and international basis with an array of websites, including the eBay Marketplaces, Kijiji, StubHub and Shopping.com. The company based in San Jose, California, and facilitates consumer-to-consumer and business-to-consumer sales through its website

eBay is headquartered in San Jose, CA and has 59 office locations across 31 countries.

Note: We are aware of many scams involving eBay gift cards. Customers should never buy eBay gift cards to pay utility bills. If someone calls you and offers a discount on your utility bills if you pay with an eBay gift card, it is a scam. eBay gift cards are only permitted to be used on the eBay platform to purchase items listed for sale there. For more information, see: An eBay gift card scam is running wild. Here’s how to avoid it!

 

2025 Hamilton Ave
San Jose, CA 95125
https://www.ebay.com/


Phone Contacts

Main: (408) 376-7400
Customer Service: 1 (866) 540-3229


Email Contacts

*In order to email or message eBay, it is necessary to sign in to your eBay account. For more information open this eBay page.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Nigel Grange
Director of Customer Experience
2025 Hamilton Ave
San Jose, CA 95125
[email protected]

Secondary Contact
Dan Leiva
Vice President of Global Customer Service
2025 Hamilton Ave
San Jose, CA 95125
[email protected]

Michael Petersen
Vice President of Global Customer Experience and Operations
2025 Hamilton Ave
San Jose, CA 95125
[email protected]

Chief Executive
James "Jaime" Iannone
Chief Executive Officer
2025 Hamilton Ave
San Jose, CA 95125
[email protected]


Last updated: November ebay customer service phone number 24 hours usa, 2021.

Источник: https://www.elliott.org/company-contacts/ebay-customer-service-contacts/

eBay originally gained popularity as an auction site, and is now growing into a marketplace where many retailers offer discounts on the hottest items from categories like electronics, housewares, and apparel.

Daily Deals

The eBay Daily Deals page features hundreds of low-priced items with free shipping, and discounts often range from 10 percent to 80 percent. The site also runs regular sales events with discount codes for various departments, and eBay promo codes for free shipping are fairly easy to find as well. Seasonal eBay coupon codes will offer stackable savings on already reduced prices. You can also join the eBay Bucks rewards program to get 1% back on eligible items when you pay with PayPal.

Example eBay coupons and discounts

  • 3$ off orders $3.01 or ebay customer service phone number 24 hours usa off orders $25 or more
  • 10% off eBay discounts
  • eBay Daily Deals: Up to 88% off with free shipping
  • Up to 70% off jewelry

Money-Back Guarantee

eBay has your back when it comes to returning faulty merchandise that just doesn't match the merchant's product description. Thanks to these eBay deals, you can recoup your money if something goes wrong with the order and the retailer doesn't make it right within three business days. The store excludes some categories of merchandise, so make sure to read the fine print.

PayPal Credit 

From time to time, PayPal runs financing deals that can save you serious money when purchasing electronics and more. You can occasionally find offers for 0% APR on purchases for extended periods—even up ebay customer service phone number 24 hours usa two years.

Featured Deals 

Thanks to the Daily Deals page, you don't need to spend time looking for an eBay promo code to save a ton when you shop. You can find everything from sports equipment to jewelry discounted up to 80%. The merchant throws in free shipping without an eBay discount code on several of the products featured in this section.

Sometimes Ebay has “Buy It Now” and auction items throughout the site. “Best Offer” buys are also eligible for the discount, ebay customer service phone number 24 hours usa long as you make the payment before the end of the promo. You can even get up to a full $100 discount, if you spend $666.67 on your purchase.

There are a few exclusions with this offer, but the vast majority of purchases will be eligible for the discount. The list of ineligible items consists of warranties and protection plans and all inventory from the Coins & Paper Money, Gift Cards & Coupons, and Real Estate categories.

These type of offers are also limited to one use per eBay account, and you can learn more about the full terms and conditions here in the original deal thread.

110% Best Price Guarantee 

eBay wants to hook you up with the best deals around, so if you purchase something and find that product on sale for less later, the company will give you back 110% of the difference. You have 48 hours from the day you make your purchase to take advantage of the offer.

Visit the eBay Coupons Page

The store runs promotions and publishes eBay coupons to help you save on merchandise in just about every category, including auto products, parts and accessories. You can score serious eBay discounts without spending hours looking for coupons or promos just by taking advantage of the offers on the Coupons page.

Find great bargains on eBay, the top online auction and shopping platform where buyers and sellers come together. From secondhand and collectible to new items, eBay offers everything from electronics, clothing, shoes and accessories to sporting goods, toys and more to customers around the world. 

eBay Sale Hours

Special sale events generally start on Thanksgiving Day at 5am, and in the past, have not required eBay promo codes. Set your alarm so you can get an early start on eBay Black Friday offers. Also be sure to check in often throughout each day so you don't miss out on a great deal.

About Slickdeals

Slickdeals is the leading crowdsourced shopping platform:

  • Slickdeals strives to offer a comprehensive coverage of the best coupons, promo codes and promotions for thousands of different stores like eBay. We have a dedicated team that works around the clock to find, post and verify the offers we present to consumers.
  • In the last 20 years, Slickdeals has saved online shoppers over $6.8 billion.
  • We have 11 million active savvy shoppers, you can join our community by signing up.
  • Slickdeals is the eighth largest online shopping destination in the U.S
  • Download our Slickdeals chrome extension, get the best prices and auto apply coupons.
  • Get great savings and deals at your fingertips by downloading our Slickdeals Mobile App on iOS or Android.
Источник: https://slickdeals.net/coupons/ebay/

Scammers need a good story to get to your wallet. Once they find one that works, they use it again and again. One of their old favorites brings together fake checks and secret shopping, and we’ve been hearing a lot about it lately.

Here’s how it starts. You get a check in the mail with a job offer as a secret shopper. You deposit the check and see the funds in your account a few days later, and the bank even tells you the check has cleared.

Now you’re off to the store you’ve been asked to shopat and report back on, often a Walmart. Your first assignment is to test the in-store money transfer service, like Western Union or MoneyGram, by sending some of the money you deposited. Or you might be told to use the money to buy reloadable cards or gift cards, such as iTunes cards. You’re instructed to send pictures of the cards or to give the numbers on the cards.

Fast forward days or weeks to the unhappy ending. The bank finds out the check you deposited is a fake, which means you’re on the hook for all that money. How does that even happen? Well, banks must make funds from deposited checks available within days, but uncovering a fake check can take weeks. By the time you try to get the money back from the money transfer service, the scammers are long gone, and they’ve taken all the money off the gift cards, too. (By the way, money orders and cashier’s checks can be faked, too.)

The moral of the story? If anyone ever asks you to deposit a check and then wire ebay customer service phone number 24 hours usa send money in any way, you can bet it’s a scam.No matter what they tell you.

Want to avoid the latest rip-offs? Sign up for free scam alerts from the FTC at FTC.gov/Scams.

Scam Tags: Job Scams

Источник: https://www.consumer.ftc.gov/blog/2018/05/scam-story-secret-shopping-and-fake-checks

eBay

American multinational e-commerce corporation

This article is about the international corporation. For the song by "Weird Al" Yankovic, see eBay (song).

EBay logo.svg

Logo since 2012

EBay Silicon Valley Headquarters in Willow Glen, San Jose, California 1938.jpg

Headquarters in the Willow Glen district
of San Jose, California in 2021

FormerlyAuctionWeb (1995–1997)
TypePublic

Traded as

Nasdaq: EBAY
NASDAQ-100 Component
S&P 500 Component
IndustryE-commerce
FoundedSeptember 3, 1995; 26 years ago (1995-09-03)
FounderPierre Omidyar
HeadquartersSan Jose, California, U.S.
37°17′43″N121°55′34″W / 37.2952°N 121.9260°W / 37.2952; -121.9260

Area served

Worldwide

Key people

ServicesOnline shopping
RevenueIncreaseUS$10.8 billion(2019)[1]

Operating income

IncreaseUS$2.321 billion(2019)[1]

Net income

DecreaseUS$1.792 billion(2019)[1]
Total assetsDecreaseUS$18.174 billion(2019)[1]
Total equityDecreaseUS$2.87 billion(2019)[1]

Number of employees

~13,300 (December 2019)[1]
SubsidiariesAuction Co., iBazar, GittiGidiyor, G-Market, Half.com, Qoo10.jp
Websitewww.ebay.com

eBay Inc. (EE-bay) is an American multinationale-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995, and became a notable success story of the dot-com bubble. eBay is a multibillion-dollar business with operations in about 32 countries, as of 2019.[1][2] The company manages the eBay website, an online auction and shopping website in which people and businesses buy and sell a wide variety of goods and services worldwide. The website is free to use for buyers, but sellers are charged fees for listing items after a limited number of free listings, and again when those items are sold.[3]

In addition to eBay's original auction-style sales, the website has evolved and expanded to include: instant "Buy It Now" shopping; shopping by Universal Product Code, ISBN, or other kind of SKU number (via Half.com, which was shut down in 2017); and other services. eBay previously offered online money transfers as part of its services (via PayPal,[4] which was a wholly owned subsidiary of eBay from 2002 to 2015);[5] online classified advertisements (via Kijiji, or eBay Classifieds Group); and online event ticket trading (via StubHub).

History

1990s

The AuctionWeb was founded in California on September 3, 1995, by French-born Iranian-American computer programmer Pierre Omidyar as part of a larger personal site.[6] One of the first items sold on AuctionWeb was a broken laser pointer for $14.83. Astonished, Omidyar contacted the winning bidder to ask if he understood that the laser pointer was broken; the buyer explained: "I'm a collector of broken laser pointers."[7][8] It soon became the first online auction site allowing person-to-person transactions, and its popularity boomed.[9]

Reportedly, eBay was simply a hobby for Omidyar until his Internet service provider informed him he would need to upgrade to a business account due to his high website traffic. The monthly price increase from $30 to $250 prompted him to start charging eBay users, who did not object.[citation needed] Chris Agarpao was eBay's first additional employee to process mailed check payments.[10]

Jeffrey Skoll was gpa requirements for south carolina state university as the first new president of the company in early 1996. In November 1996, the E-Commerce platform entered into its first third-party licensing deal, with a company called Electronic Travel Auction, to use SmartMarket Technology to sell plane tickets and other travel products. Growth was phenomenal: from 250,000 auctions during all of 1996 to 200,000 in January 1997 alone.[11][6][verification needed]

The company officially changed the name of its service from AuctionWeb to eBay in September 1997, after Echo Bay Technology Group, Omidyar's consulting firm. The domain name echobay.com was already taken by a gold mining company,[12] so Omidyar shortened it to eBay.com.[13] In 1997 the company received $6.7 million in funding from the venture capital firm Benchmark Capital.

The frequently repeated story that eBay was founded to help Omidyar's fiancée trade Pez candy dispensers was fabricated in 1997 by public relations manager Mary Lou Song to give the media a human-interest story more appealing than Omidyar's original vision of a "perfect market".[15][6] The Pez dispenser myth generated enormous publicity and led to explosive early growth among toy collectors.

The leader in the toy category quickly became Beanie Babies manufactured by Ty, Inc., the most difficult toys to find in retail stores. As collectors internationally were trying to complete their collection of Beanie Babies, Ty set up the first business-to-consumer Web site, a secondary-market online trading post where people could trade their Beanie Babies. However, it was overwhelmed with unsortable listings, creating an urgent demand for examples of the 1st law of thermodynamics more efficient online trading system.[17] Beanie Babies quickly became the dominant product on eBay, accounting for 10% of all listings in 1997, as collectors thronged eBay's user-friendly interface to search for specific Beanie Babies.

Meg Whitman was hired by the board ebay customer service phone number 24 hours usa eBay president and CEO in March 1998. At the time, the company had 30 employees,[18] half a million users and revenues of $4.7 million in the United States.[19]

On September 21, 1998, eBay went public.[20] In the risk factors section of the annual report filed with the US Securities and Exchange Commission in 1998, Omidyar notes eBay's dependence on the continued strength of the Beanie Babies market.[21] After eBay went public, both Omidyar and Skoll became instant billionaires: eBay's target of $18 per share was all but ignored as the price went to $53.50 on the first day of trading.[22]

2000s

As the company expanded product categories beyond collectibles into almost any saleable item, business grew quickly.[7] In 2000, eBay had 12 million registered users and a cyberinventory of more than 4.5 million items on sale on any given ebay customer service phone number 24 hours usa In 2001, eBay had the largest userbase of any e-commerce site.[9] In February 2002 the company purchased iBazar, a similar European auction web site founded in 1998,[24] and then bought PayPal on October 3, 2002.[25]

By early 2008 the company had expanded worldwide, counting hundreds of millions of registered users as well as 15,000 employees and revenues of almost $7.7 billion. After nearly ten years at eBay, Whitman decided to enter politics. On January 23, 2008, the company announced that Whitman would step down on March 31, 2008, and John Donahoe was selected to become president and CEO.[citation needed] Whitman remained on the board of directors and continued to advise Donahoe through 2008. In late 2009 eBay completed the sale of Skype for $2.75 billion, but still owned 30% equity in the company.[26]

2010s

In 2012, eBay was charged by the United States Department of Justice with entering into non-solicitation agreements with other technology companies involving their highly skilled employees.[27]

On September 30, 2014, eBay announced it would spin off PayPal into a separate publicly traded company, a demand made nine months prior by activist hedge fund magnate Carl Icahn. The spinoff completed on July 18, 2015. eBay's then chief executive, John Donahoe, stepped down from that role.[28][29][30] Flipkart and eBay entered into a strategic partnership in 2017 under which eBay Inc acquired a 5.44% stake in Flipkart in exchange for its eBay India business for $211 Mn and a $514 Mn cash investment. As part of the partnership, Flipkart decided to use the eBay's platform for global outsourcing.[31]

On January 31, 2018, eBay announced that they would replace PayPal as its primary payments provider with Netherlands-based start-up Adyen. The transition was set to be completed by 2021, but PayPal would remain an acceptable payment option on the site until further notice.[32]

On September 21, 2018, it was reported that eBay would install a security fence around the perimeter of its San Jose headquarters in response to the YouTube headquarters shooting earlier that year.[33]

On July 31, 2019, the company acquired a 5.59 percent stake in Paytm Mall.[34]

On September 25, 2019, it was announced that Devin Wenig would be stepping down as eBay's CEO, and that Scott Schenkel, senior vice president and chief financial officer since 2015, had been appointed as the interim CEO.[35]

2020s

On April 13, 2020, it was announced that Jamie Iannone would become the CEO on April 27.[36] On June 15, 2020, eBay stated that[37] that five employees were terminated in September after a law enforcement notification in August because of a possibly criminal case of harassment of journalists perpetrated by some of the terminated employees.[38][39][40] Six former employees were charged with Aggressive Cyberstalking. [41]

In July 2020, Adevinta announced to acquire eBay Classifieds Group.[42] The deal closed on June 25.[43]

Corporate affairs

Board of directors

As of October 2019 the board of directors was as follows:[44]

  • Thomas J. Tierney, co-founder of the Bridgespan Group, Chairman of eBay since March 2003
  • Fred D. Anderson, former managing director of Elevation Partners, director of eBay since July 2003
  • Anthony Bates, CEO of Genesys
  • Adriane M. Brown, advisor at Intellectual Ventures, LLC
  • Diana Farrell, CEO of JPMorgan Chase Institute
  • Logan Green, CEO of Lyft
  • Bonnie Hammer, Chairman, NBC Universal
  • Kathleen Mitic, CEO of Sitch, Inc.
  • Matt Murphy, CEO of Marvell Technology Group
  • Paul Pressler, Partner at Clayton, Dubilier & Rice, LLC
  • Bob Swan, CEO of Intel Corporation
  • Perry Traquina, CEO of Wellington Management Company
Former board members
  • Pierre Omidyar, director since 1996 and chairman of eBay from May 1996 comenity zales bill pay May 2015. In 2020, it was announced that he will be leaving the board, however, will still hold the director emeritus title. Additionally, he could still potentially attend board meetings if invited, but won't have the right to vote.[45]
  • Meg Whitman. She was president and CEO of eBay from 1998 to 2008.
  • Jesse Cohn, Head of U.S. Equity Activism at Elliott Management Corporation. He joined the board in 2019 and left the next year.[45]

Logo

In September 2012, eBay introduced a new logo using a thinnner variation of the Univers typeface,[46] installed on the website on October 10, 2012. It replaced the thicker Univers logo that had been used since eBay's inception in 1995. An all red eBay logo with the same type set was also introduced to be used temporarily for various holidays.

Profit and transactions

eBay generates revenue by a complex system of fees for services, listing product features, and a final value fee for sales proceeds by sellers. As of 2019 the US-based eBay.com charges $0.35 as an insertion fee for a basic listing without any adornments. The final value fee is 10-12% of the total amount of the sale, which is the price of the item plus shipping charges.[47] Reduced final value fees are available to business registered customers. Other eBay websites follow a similar fee structure, but with different cost charges.

Under US law before 2018, a state cannot require sellers located outside the state to collect a sales tax, which made making purchases on eBay more attractive to American buyers. Sellers that operate as a business do follow state tax regulations on eBay transactions.[48][49] Since 2018, changes to tax law in the United States force eBay (and other large marketplaces) to collect sales tax on any eBay purchase shipped to certain states.[50]

The company's business strategy includes increasing international trade.[51][52] eBay has already expanded to over two dozen countries, including China and India. Strategic international expansion has failed in Taiwan and Japan, where Yahoo! had a head start, and New Zealand, where Trade Me is the dominant online auction website. eBay also notably failed in China due to competition from local rival Taobao.[53] eBay entered the Chinese market in 2002 and shut down its Chinese site in 2007.[54] In India, eBay's operations came to a halt[55] after it sold off its India operations[56] to country's largest ecommerce company Flipkart, in the latter's $1.4Bn fundraise, where eBay was a participant.

In its Q1 2008 results, total payment volume via PayPal increased 17%, but of the eBay auction site it was up 61%.[57]

For most listing categories, eBay sellers are permitted to offer a variety of payment systems such as Escrow.com,[58]PayPal, Paymate, Propay, and Skrill.[59] Propay and Skrill were banned effective September 27, 2015, citing low usage.[60]

Escrow.com is eBay's approved escrow site. The transactions processed through Escrow.com largely are in relation to eBay Motors; however, they are not restricted to this type of listing.[58]

eBay runs an affiliate program under the name eBay Partner Network.[61] eBay affiliate marketers were originally paid a percentage of the eBay seller's transaction fees, with commissions ranging from 50% to 75% of the fees paid for an item purchased. In October 2009, eBay changed to an affiliate payout system that it calls Quality Click Pricing, in which affiliates are paid an amount determined by an undisclosed algorithm. The total earnings amount is then divided by the number of clicks the affiliate sent to eBay and is reported as Earnings Per Click, or EPC. In October 2013, ePN launched a new pricing model. The new model is more transparent and is based on category-level base commission rates with bonuses available for referring new and reactivated buyers.[62]

On April 18, 2012, eBay reported a 29% Q1 revenue increase to $3.3 billion compared to their Q1 in 2011. Net income was reported to be at $570 million for the quarter.[63]

For the fiscal year 2017, eBay reported losses of US$1.016 billion, with annual revenue of US$9.567 billion, an increase of 6.6% over the previous fiscal cycle. eBay's shares traded at over $35 per share, and its market capitalization was valued at over US$27.2 billion in October 2018.

Year Revenue
in mil. USD$
Net income
in mil. USD$
Total Assets
in mil. USD$
Price per Share
in USD$
Employees
2005[64]4,552 1,082 11,789 15.65
2006[65]5,970 1,126 13,494 13.00
2007[66]7,672 348 15,366 13.25
2008[67]8,541 1,779 15,592 9.58
2009[68]8,727 2,389 18,408 7.29
2010[69]9,156 1,801 22,004 9.68
2011[70]11,652 3,229 27,320 12.28
2012[71]14,072 2,609 37,074 16.61
2013[72]16,047 2,856 41,488 21.03 33,500
2014[73]8,790 46 45,132 21.01 34,600
2015[74]8,592 1,725 17,755 25.00 11,600
2016[75]8,979 7,266 23,847 27.08 12,600
2017[76]9,567 −1,016 25,981 35.06 14,100
2018[77]10,746 2,530 22,819 34.31 14,000
2019[78]10,800 1,792 18,174 35.50 13,300

Environmental record

On May 8, 2008, eBay announced the opening of its newest building on the company's North Campus in San Jose, which is the first structure in the city to be built from the ground up to LEED Gold standards.[79] The building, the first the company had built in its 13-year existence, uses an array of 3,248 solar panels, spanning 60,000 square feet (5,600 m2), and providing 650 kilowatts of power to eBay's campus.[80] The array can supply 15–18% of the company's bankmobile disbursements login page energy requirements, reducing the amount of greenhouse gases that would be produced to create that energy by other means.[80]SolarCity, the company responsible for designing the array, estimates that the solar panels installed on eBay's campus will prevent 37 million pounds of carbon dioxide from being released into the environment as a result of replaced power production over the next three decades. Creating an equivalent impact to remove the same amount of carbon dioxide from the atmosphere would require planting 322 acres (1.30 km2) of trees.

The design of the building also incorporates other elements to reduce its impact on the environment. The building is equipped with a lighting system that detects natural ambient light sources and automatically dims artificial lighting to save 39% of the power usually required to light an office building. eBay's newest building also reduces demand on local water supplies by incorporating an eco-friendly irrigation system, and low-flow showerheads and faucets. Even during construction, more than 75% of the waste from construction was recycled. eBay also runs buses between San Francisco and the San Jose campus to reduce the number of commuting vehicles.[79] In 2014, eBay and several other Oregon businesses signed the Oregon Business Climate Declaration to promote local job growth and slow carbon pollution.[81]

Acquisitions

Main article: List of acquisitions by eBay

PayPal

On October 3, 2002, PayPal became a wholly owned subsidiary of eBay.[82] Its corporate headquarters were sited in San Jose, California,[83] United States at eBay's North First Street satellite office campus. On September 30, 2014, eBay Inc. announced the divestiture of PayPal as an independent company, which was completed on July 20, 2015.[84]

Craigslist

In the summer of 2004, eBay acknowledged that it had acquired 25% of classified listings website Craigslist. Former Craigslist executive Phillip Knowlton was the seller, and he insisted that his former employer was aware of his plans to divest his holdings. Initially, eBay assured Craigslist that eBay would not ask Craigslist to change the way it did business.

In March 2005, eBay launched the classifieds service Kijiji. In April 2008, eBay sued Craigslist to "safeguard its four-year financial investment", claiming that in January 2008, Craigslist took actions that "unfairly diluted eBay's economic interest by more than 10%".[85] Craigslist countersued in May 2008 "to remedy the substantial and ongoing harm to fair competition" that Craigslist claimed was constituted by eBay's actions as a Craigslist shareholder.[86] In September 2010, Delaware Judge William Chandler ruled that the actions of Craigslist were unlawful and that the actions were taken by Craigslist founders Jim Buckmaster and Craig Newmark had "breached their fiduciary duty of loyalty", and restored eBay's stake in the company self service student account 28.4% from a diluted level of 24.85%.[87] However, the judge dismissed eBay's objection to a staggered board provision, citing that Craigslist has the right to protect its own trade secrets.[88][89] eBay spokesman Michael Jacobson stated "We are very pleased that the court gave eBay what it sought from the lawsuit."[87]

Skype

In October 2005, eBay Inc. acquired Skype Technologies,[90] developer of the SkypeVoIP and Instant messaging service, significantly expanding its customer base to more than 480 million registered users worldwide. eBay later sold a majority stake in Skype in November 2009, while retaining a minority investment.[91] This eventually led to the sale of the entire Skype business to Microsoft for $8.5 billion in May 2011.[92]

StubHub

StubHub's acquisition by eBay was announced in January 2007 for a reported $310 million.[93][94][95] According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history.[96] Staffing at StubHub had increased to 350 workers by the time of the sale.[95] Eight months after the acquisition, StubHub reached an exclusive agreement with Major League Baseball (MLB).[96] They get a piece of the 25% in commissions StubHub earns on either end of a sale. Ticketmaster filed a lawsuit against StubHub and eBay in 2007, alleging "intentional interference" with Ticketmaster's contractual rights.[97] In November 2019, eBay agreed to sell StubHub to Viagogo for $4.05 billion in cash;[98] the sale was completed in February 2020.[99]

Qoo10.jp

In April 2018, eBay acquired the Japanese division of Qoo10, a market place driven by Giosis and having the 4th GMV in Japan, for a reported $573 million.[100] With the close of the transaction, eBay also has relinquished its investment in Giosis’ non-Japanese businesses. This acquisition expands eBay's footprint in Japan, one of the largest e-commerce markets in the world. eBay made an initial investment in Giosis Pte. Ltd. in 2010. Since then, Giosis has established dynamic marketplace businesses across Asia. eBay's Japan business, including Giosis’ Japan business, will report into Jooman Park, senior vice president of eBay's Asia Pacific region.[101]

Use for data analysis

eBay is a publicly visible market which has attracted interest from economists, who have used it to analyze aspects of buying and selling behavior, auction formats, etc., comparing them with previous theoretical and empirical findings.

Computer information systems researchers have also shown interest in eBay. Michael Goul, Chairman of the Computer Information Systems department of the W. P. Carey School of Business at Arizona State University, published an academic case based on eBay's big data management and use in which he discusses how eBay is a data-driven company that processes 50 petabytes of data a day.[102]

eBay uses a system that allows different departments in the company to check out data from their data mart into sandboxes for analysis. According to Goul, eBay has already experienced significant business successes through its data analytics. eBay employs 5,000 data analysts to enable data-driven decision making.[102]

Third party

In 2006 the accounting software company Intuit launched a web-based donation tracking service called ItsDeductible. The service uses data from eBay to help users assign a market value to the items they donate.[103]

Visual search

In July 2017 eBay released an image search capability allowing users to find listings on the site that match an item depicted in a photo, using artificial intelligence and machine learning technologies.[104]

GCHQ

UK's GCHQ has a ebay customer service phone number 24 hours usa of tools for monitoring target use of eBay, named ELATE.[105]

Items

Millions of collectibles, decor, appliances, computers, furnishings, equipment, domain names,[106] vehicles, and other miscellaneous items are listed, bought, or sold daily on eBay. In 2006, eBay launched its Business & Industrial category, breaking into the industrial surplus business. Generally, anything can be auctioned on the site as long as it is not illegal and does not violate the eBay Prohibited and Restricted Items policy.[107] Services and intangibles can be sold, too. Large international companies, such as IBM, sell their newest products and offer services on eBay using competitive auctions and fixed-priced storefronts. Separate eBay sites such as eBay US and eBay UK allow the users to trade using the local currency. Software developers can create applications that integrate with eBay through the eBay API by joining the eBay Developers Program.[108] In June 2005, there were more than 15,000 members in the eBay Developers Program, comprising a broad range of companies creating software applications to support eBay buyers and sellers as well as eBay Affiliates.

Numerous government and police agencies[109] around the world now use eBay as well as traditional auctions to dispose of seized and confiscated goods.

Controversy has arisen over certain items put up for bid. For instance, in late 1999 a man offered one of his kidneys for auction on eBay, attempting to profit from the potentially lucrative (and, in the United States, illegal) market for transplantable human organs.[110]

eBay North First Street satellite office campus (home to PayPal)

Beginning in August 2007, eBay required listings in "Video Games" and "Health & Beauty" to accept its payment system PayPal and sellers could only accept PayPal for payments in the category "Video Games: Consoles".[111] Starting January 10, 2008, eBay said sellers can only accept PayPal as payment for the categories "Computing > Software", "Consumer Electronics > MP3 Players", "Wholesale & Job Lots > Mobile & Home Phones", and "Business, Office & Industrial > Industrial Supply / MRO".[112] eBay announced that starting in March 2008, eBay had added to this requirement that all sellers with fewer than 100 feedbacks must offer PayPal and no merchant account may be used as an alternative.[113][114] This is in addition to the requirement that all sellers from the United Kingdom have to offer PayPal.[115]

Further, and as noted below, it was a requirement to offer PayPal on all listings in Australia and the UK. In response to concerns expressed by the Australian Competition and Consumer Commission, however, eBay has since removed the policy on the eBay.com.au website requiring sellers to offer PayPal as a payment option.

eBay Office in Toronto, Canada

On April 24, 2006, eBay opened its new eBay Express site, which was designed to work like a standard Internet shopping site for consumers with United States addresses.[116] Before it closed in 2008, selected eBay ebay customer service phone number 24 hours usa were mirrored on eBay Express, where buyers used a traditional digital shopping cart to purchase from multiple sellers.[117] The UK version was launched to eBay members in mid-October 2006, but on January 29, 2008, eBay announced its intention to close the site.[118] The German version, eBay Express Germany,[119] was also opened in 2006 and closed in 2008.

At the 2008 eBay Developer's Conference, eBay announced the Selling Manager Applications program (SM Apps).[120] The program allows approved developers to integrate their applications directly into the eBay.com interface.[121] The applications created by developers are available for subscription by eBay members who also subscribe to Selling Manager.

eBay maintains a number of specialty sites including the discussion boards, groups, answer center, chat rooms, and reviews and guides. eBay's mobile offerings include SMS alerts, a WAP site, Java ME clients, and mobile applications for Windows Phone, Android OS, and Apple iPhone.

The initiative Choice in eCommerce was founded on May 8, 2013, by several online retailers in Berlin, Germany.[122][123][124][125][126][127][128][129][130] The cause was, in the view of the initiative, sales bans and online restrictions by individual manufacturers. The dealers felt cut off from their main sales channel and thus deprived them the opportunity to use online platforms like Amazon, eBay, or Rakuten in a competitive market for the benefit of their customers.

Unusual items

Main article: Unusual eBay listings

Many unusual items have been placed for sale on eBay, including at least two previously undiscovered species, including the ebay customer service phone number 24 hours usa exquisitussea urchin.[131][132]

Prohibited or restricted items

In its earliest days, eBay was nearly unregulated. However, as the site grew, it became necessary to restrict or prohibit auctions for various items. Note that some of the restrictions relate to eBay.com (the US site), while other restrictions apply to specific European sites (such as Nazi paraphernalia). Regional laws and regulations may apply to the seller or the buyer. Generally, if the sale or ownership of an item is regulated or prohibited by one or more states, eBay will not permit its listing. Among the hundred or so banned or restricted categories:

  • Tobacco (tobacco-related items and collectibles are accepted.)[133]
  • Alcohol (alcohol-related collectibles, including sealed containers, as well as some wine sales by licensed sellers are allowed, some sites such as ebay.com.au allow licensed liquor sales)[134] (eBay announced September 21, 2012, it will begin removing listings for beer and liquor from its site after a story was aired on ABC series 20/20.)[135]
  • Drugs and drug paraphernalia[136]
  • Items that "promote or glorify hatred, violence, racial, sexual, or religious intolerance, or promote organizations with such views". This includes Nazi paraphernalia, although there are exceptions to this rule for Nazi items such as stamps, letters, and envelopes displaying Nazi postmarks (must comply with the currency and stamp policy)
  • Items depicting the Confederate battle flag.[137]
  • Bootleg recordings[138]
  • Firearms and ammunition (as of January 1, 1999),[139] including any parts that could be used to assemble a firearm as well as (as of July 30, 2007) any firearm part that is required for the firing of a gun, including bullet slugs, brass casings and shells, slides, cylinders, magazines, firing pins, trigger assemblies, etc. Various types of knives are also forbidden.
  • Police and emergency service vehicular warning equipment such as red or blue lights and sirens (antique or collectible items are exempt)
  • Intentionally soiled underwear (see Panty fetishism) and dirty used clothing[140]
  • Forged, illegal, stolen, or confidential documents, which include passports, Social Security cards, drivers licenses, voter registration cards, birth certificates, school documents, medical records, financial information, government license plates, or government classified information documents. Any item that is used to modify documents is also restricted.[141]
  • Human body parts, organs, and remains (with an exception for skeletons and skulls for scientific study, provided they are not Native American in origin)[142]
  • Live animals (with certain exceptions)[143]
  • Certain copyrighted works or trademarked items[144]
  • Lottery tickets, sweepstakes tickets, or any other gambling items.[145]
  • Military hardware such as working weapons or explosives with the exception of demilitarizedvehicles.
  • Any object of Iranian, Cuban, Syrian or North Korean origin.[146]
  • Enriched uranium, plutonium, and other fissile material.
  • Certain categories of sexually oriented material, which must be listed in the "Adult Only" category,[147] notwithstanding certain items prohibited:[147]
  • Virtual items from massively multiplayer online games, restrictions that vary by country[148][149]
  • Ivory products[143]
  • Knives, other than some cutlery, are prohibited in the UK following the criminal importation into the UK (by BBC Watchdog researchers) of several knives that were already illegal to own or import under existing UK legislation. The ban also includes empty leather knife scabbards if they are listed under the category of "knives" on one of the eBay sites[150]
  • Fortune-telling and witchcraft-related services[151]
  • Souls, ghosts, and other "items whose existence cannot be verified" are prohibited.[152][153][154]
  • Surgical masks, hand sanitizer, disinfecting wipes, and other products associated with COVID-19 pandemic in order to stop price gouging [155][156]
  • Many other items are either wholly prohibited or restricted in some manner.[157]

Bidding

Auction-style listings

Main article: Proxy bid

Bidding on eBay (old or new)'s auction-style listing is called proxy bidding and is essentially equivalent to a Vickrey auction (sealed-bid), with the following exceptions.

  • The winning bidder pays the second-highest bid plus one bid increment amount (that is, some small predefined amount relative to the bid size), instead of simply the highest bid. However, since the bid increment amounts are relatively insignificant compared to the bid size, they are not considered from a strategic standpoint.[158]
  • The highest bidder's bid is sealed, as in a Vickrey auction, but the current winning bid (second highest plus one increment) is displayed throughout the auction to allow price discovery.[159]
  • Because eBay's auction-style listings are sealed-bid, it is usually to all bidders' advantage that bids are made only at the very end of the auction (except for an initial minimum bid, that cancels out a "Buy It Now" option, or prevents the seller from ending the listing early). Early bids will usually not increase the bidder's chance of winning the auction, and will often raise the item's final price (winning bid) for the eventual winner.
  • eBay also allows sellers to offer a "Buy it Now" price that will end the auction immediately. The Buy It Now price is available until someone bids on the item, or until the reserve price is met. When the Buy It Now option disappears, the auction-style listing proceeds normally.[160]

Seller ratings

In 2008, eBay implemented a system of seller ratings with four categories. Buyers are asked to rate the seller in each of these categories with a score of one to five, with five being the highest rating. Unlike the overall feedback rating, these ratings are anonymous; neither sellers nor other users learn how individual buyers rated the seller. The listings of sellers with a rating of 4.3 or below in any of the four rating categories appear lower in search results. Power Sellers are required to have scores in each category above 4.5.[161][162][163][164][165]

In a reversal of roles, on January 24, 2010, Auctionbytes.com held an open survey in which sellers could rate eBay, as well as competing auction and marketplace ebay customer service phone number 24 hours usa In the survey, users were asked to rank 15 sites based on five criteria: profitability, customer service, communication, ease of use, and recommendation.

eBay was ranked 13th,[167] after other large sites such as Amazon and Craigslist, as well as lesser-known selling sites such as Atomic Mall, eCRATER, and Ruby Lane. In individual category rankings, eBay was rated the worst of all the 15 sites on customer service and communication, and average on ease of use. Some respondents stated they would have given eBay a rating of 10, three to five years ago. eBay was rated twelfth out of fifteen in the Recommended Selling Venue category.

Charity auctions

Using MissionFish as an arbiter, eBay allows sellers to donate a portion of their auction proceeds to a charity of the seller's choice.[168] The program is called eBay Giving Works in the US, and eBay for Charity[169] in the UK. eBay provides a partial refund of seller fees for items sold through charity auctions.[170] As of March 4, 2010, $154 million has been raised for US nonprofits by the eBay Community since eBay Giving Works began in 2003.[171]

Some high-profile charity auctions have been advertised on the eBay home page.[172] As of June 2010, the highest successful bid on a single item for charity was for the annual "Power Lunch"[173] with investor Warren Buffett at the famous Smith & Wollensky Steakhouse in New York. The winning bid was $2.63 million with all of the proceeds going to the Glide Foundation. The winning bidder was not made public, but was able to bring up to seven friends to the lunch. In 2012, a higher bid, of $3.46 million, also going to the Glide Foundation, won a lunch with Buffet.[174] In 2016 an anonymous bidder won a $3.45 million lunch with Warren Buffett and the money raised from the auction was given to Glide Foundation.[175]

The previous highest successful bid on a single item for charity was for a letter[176] sent to Mark P. Mays, CEO of Clear Channel (parent company of Premiere Radio Networks the production company that produces The Rush Limbaugh Show and Glenn Beck Program) by Senator Harry Reid and forty other Democratic senators, complaining about comments made by conservative talk show host Rush Limbaugh. The winning bid was $2,100,100, with all of the proceeds going to the Marine Corps-Law Enforcement Foundation, benefiting the education of children of men and women who have died serving in the armed forces. The winning bid was matched by Limbaugh in his largest charity donation to date.[177]

In 2007; eBay Canada partnered with Montreal-based digital branding agency CloudRaker to develop a campaign to raise money for Sainte-Justine children's hospital in Montreal. They aligned themselves with Internet phenomenon Têtes à claques to create an eBay auction based on popular T-A-C character Uncle Tom, an infomercial host who pitches absurd products. eBay and CloudRaker reproduced Uncle Tom's imaginary products, The Body Toner Fly Swatter, The Willi Waller Potato Peeler, and the LCD Shovel and sold them online. In six weeks, they raised $15,000 for Hôpital St-Justine with one fly swatter, one potato peeler, and one shovel, a world record. The Body Toner Fly Swatter sold for $8,600, the Willi Waller Potato Peeler sold for $3,550, and the LCD Shovel sold for $2,146.21.

Shipping

During auction setup, eBay provides shipping-method choices to sellers: ordinary mail, express mail, and/or courier service. The seller may choose to offer only one shipping method to buyers, or the seller may offer buyers a choice of options.

Very-low-value items shipped directly from China are sometimes shipped by surface mail (seamail), which is inexpensive but takes one to two months.[178] If the buyer is in a hurry, he or she might be able to pay an extra fee to upgrade to second-class Surface Air Lifted shipping or to first-class airmail shipping.

Since 2012, eBay has been enlisting sellers into its "Global Shipping Program". If a seller uses the program, non-domestic buyers pay a fee to Pitney Bowes. The seller sends the item to a Pitney Bowes facility in the US (or the UK), which then forwards it to the buyer, taking care of all international shipping requirements. The program is claimed to enhance the product selection available to international buyers.[179]

Controversies and criticism

Main article: Criticism of eBay

Common eBay criticisms involve the policy of requiring the use of PayPal for payments and concerns over fraud, forgeries and intellectual property violations in auction items.[citation needed] There are also issues of how negative feedback after an auction can offset the benefits of using eBay as a trading platform.[citation needed] eBay has been criticized for not paying UK taxes: the Sunday Times reported in October 2012 that eBay paid only £1.2m in tax on sales of over £800m.[180]

2014 security breach

On May 21, 2014, the company revealed that the consumer database of usernames, passwords, phone numbers, and physical addresses had been breached between late February and early March. Users were advised to change their passwords; to expedite this, a "change password" feature was added to profiles of users who had not yet done so. The Syrian Electronic Army took responsibility for the attack. Ebay customer service phone number 24 hours usa SEA said that even though the hack revealed millions of users' banking details to them, they would not misuse the data. They had replaced the front pages of the websites with their own logo, called "Defacing" in technical terms. The hack caused eBay's share price to crash in intra-day trade as a result of the breach of security.[181][182][183][184]

Stalking scandal

Main article: eBay stalking scandal

A cyberstalking and harassment campaign conducted in 2019 against an online newsletter led to charges made public in 2020 against seven members of eBay's global security team, as well as arrests of two of those charged. Wenig, the company's CEO at the time of the harassment campaign, has not been not charged.[185][186][187][188]

See also

References

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Источник: https://en.wikipedia.org/wiki/EBay

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If you report an unauthorized transaction problem within 60 days from the transaction date, we’ll investigate right away. You aren’t liable for unauthorized purchases made from your account.

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Источник: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

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eBay Customer Service Contacts

eBay provides e-commerce services on a local, national and international basis with an array of websites, including the eBay Marketplaces, Kijiji, StubHub and Shopping.com. The company based in San Jose, California, and facilitates consumer-to-consumer and business-to-consumer sales through its website

eBay is headquartered in San Jose, CA and has 59 office locations across 31 countries.

Note: We are aware of many scams involving eBay gift cards. Customers should never buy eBay gift cards to pay utility bills. If someone calls you and offers a discount on your utility bills if you pay with an eBay gift card, it is a scam. eBay gift cards are only permitted to be used on the eBay platform to purchase items listed for sale there. For more information, see: An eBay gift card scam is running wild. Here’s how to avoid it!

 

2025 Hamilton Ave
San Jose, CA 95125
https://www.ebay.com/


Phone Contacts

Main: (408) 376-7400
Customer Service: 1 (866) 540-3229


Email Contacts

*In order to email or message eBay, it is necessary to sign in to your eBay account. For more information open this eBay page.


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Nigel Grange
Director of Customer Experience
2025 Hamilton Ave
San Jose, CA 95125
[email protected]

Secondary Contact
Dan Leiva
Vice President of Global Customer Service
2025 Hamilton Ave
San Jose, CA 95125
[email protected]

Michael Petersen
Vice President of Global Customer Experience and Operations
2025 Hamilton Ave
San Jose, CA 95125
[email protected]

Chief Executive
James "Jaime" Iannone
Chief Executive Officer
2025 Hamilton Ave
San Jose, CA 95125
[email protected]


Last updated: November 18, 2021.

Источник: https://www.elliott.org/company-contacts/ebay-customer-service-contacts/

Contact Ebay Customer Service

Ebay Phone Numbers and Emails

Customer Service:

  • (866) 348-9519

    Help with hacked account

  • (866) 961-9253

Ebay Emails:

Accesibility

Customer Service

Report Compromised Ebay Employee Account

Jobs/ Career

Legal

Employee Privacy Inquiries, Notice of Claimed Infringement, Privacy Inquiries, Security Law Inforcement

[email protected]

Copyright Infringement Inquiries

Report Fraud

Report Spam Email

Message this business

More phone numbers and emailsLess phone numbers and emails

Ebay Contact Information

Corporate Office Address:

eBay Inc.

2025 Hamilton Avenue

San Jose,California95125

United States

Other Info (opening hours):

Hours:

Edit Business Info

How to Contact eBay Customer Service?

eBay recommends that you first check their help center before contacting them directly. The help center has answers and solutions to the most common customer questions and issues by both sellers and buyers. It has help articles regarding returns and refunds, shipping and tracking, buying, selling, account, and fees and invoices. eBay also has a dedicated help center for sellers where they can manage issues such as feedback, defect removal, items not received, refunds, and policy updates.

If you cannot find the information you need in the help center, you may contact eBay customer service via phone, email, or social media.

What is eBay Customer Service Phone Number?

There is a dedicated eBay phone number for fraud assistance:1-866-540-3229. The company notes that you should only call this number if you have experienced fraud, otherwise, if you call it for other issues the customer representatives on the line will not be able to assist you. For the technical support, customers can call at 1-866-961-9253. They also notify their customer that the eBay phone number: +1 866-540-3229 is no longer in service. eBay warns their customers of long wait times from time to time.

What is eBay Customer Service Email?

To contact eBay customer support via email, go to eBay.com. Scroll down to the bottom, and choose “Help and Contact” from the menu. You will be led to a help page. Scroll down on the help page and click on the “Contact Us.” Choose the category you need help with and follow the prompts provided on the next pages. Eventually, you will be given an “email us” option. Log in to your account if you haven’t yet, fill the form provided, and then submit.

Contact eBay Customer Service Via Social Media

eBay has several social media accounts including Facebook, Instagram, and Twitter. The @AskeBay Twitter account is dedicated to offering customer support. You can either post your comment on the feed or message directly.

eBay Headquarters Address
2025 Hamilton Avenue
San Jose, California 95125
USA

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Ebay Rating Based on 5K Reviews

Rating details

Exchange, Refund and Cancellation Policy

Product or Service Quality

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All 12.9K Ebay reviews

Summary of Ebay Customer Service Calls

88.7K TOTAL
CALLS

02:41 AVG CALL
DURATION

7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ebay Customer Service?

Shipping and Delivery Question:

  • “Need to print a new shipping label with new address”
  • “Package delivered to wrong address”
  • “Didn't receive item”

Account Question:

  • “Hacked”
  • “Sign in problem”
  • “Account suspend without reason”

Request for Information Question:

  • “Questions as buyer”
  • “Question on payment hold”
  • “About my order if it's real or scam”

Refund Question:

  • “Refund question”
  • “Trouble with refund”
  • “Sent item back and have not been refunded”

Return/ Replace Question:

  • “Buyer ww stars credit but didn't return the item open”
  • “Returns”
  • “Return request”

Payments and Charges Question:

  • “Selling issue payment”
  • “Charges I didn't make”
  • “Why are my payments on hold”

Cards Question:

  • “There is a purchase on my credit card that I cannot get reversed has all my info but I did not order nor receive it”
  • “Cause i entered my ebay cards and they arent showing up a guy named ri hard had me go to moonpay and now my account is 1500 short”
  • “Ebay gift card - need to get pin number establushed!”

Product/ Service Question:

  • “Buying car want to make sure it's legit.”
  • “The watch you all send me is not a new watch it's not working right”
  • “Item damaged upon arrival”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Item cancellation”
  • “Cancel”

Staff Question:

  • “I jave an item that has been held up (not customs) &it needs my go ahead or something. I can not access any info so i have on idea what item it is, so i cant gey through any ebay help services cos i cant point out what item it is.”
  • “I would like to change my address and I need to speak to a customer service”
  • “To speak to customer service”

Website/ Application Question:

  • “Received to many items website probably overloaded”
  • “Newly purchased item was taken off your site”
  • “Someone is claiming to be a seller on your site looking to hire. I want to confirm that this is common for sellers or businesses to do from Ebay.”

Employment Question:

  • “How am I going to get paid”
  • “For a payoff letter”
  • “Hi im waiting to get paid for items i sold”

Other Question:

  • “Fees”
  • “Want money back now!!!”
  • “Address issues”

About

Ebay Return Policy

To read more: https://www.ebay.com/returns

Ebay Delivery Policy

To read more: https://www.ebay.com/b/Packaging-Shipping/19273/bn_1865376

Ebay Privacy Policy

This privacy notice explains Ebay's' collection, use, disclosure, retention, and protection of The User's personal information. This privacy notice applies to any eBay website, application, service, or tool (collectively "Services") where this privacy notice is referenced, regardless of how The Client access or use them, including through mobile devices. This privacy notice also applies to the provision of eBay services through any eBay partner's website, application, service, or tool where it is referenced and where The User's listings and their content are published or advertised in accordance with the terms of this privacy notice. The Company may amend this privacy notice at any time by posting the amended version on this site including the effective date of the amended version. Personal Information is information relating to an identified or identifiable natural person.

To read more: https://pages.ebay.com/help/policies/privacy-policy.html

Top Ebay Services

Customer Care, Shipping Service, Claim

Top Ebay Products

Account, Gift Card, Profile

Ebay Pros and Cons

Pros: Unable to speak with anyone, No pros, Buying, Quick payment, Ebay dont care about costumers

Cons: Customer service, No customer service, Customer service support is unreachable, When you get a problem very difficult to get contact, Corporate office is unreachable

Related Companies

StubHub, Gumtree, Ebay Australia, Ebay UK, Ebay Canada

Summary

EBay is an on-line auction center that was founded by computer programmer Pierre Omidyar in San Jose, California in 1995. EBay performs on-line auction hosting, electronic commerce and it is in fact a shopping mall. People from the whole world can easily buy or sell goods and services in this website. The first thing ever sold on the auction was a broken laser pointer. The slogan of eBay is: "What ever it is, you can get it on eBay". Besides, eBay, Inc. owns some more companies such as Skype, PayPal, Gumtree. EBay has developed special rules concerning bidding, buying and selling items. There have been many complaints about eBay seller fraud.

Ebay reviews and complaints

Ebay is ranked 115 out of 397 in Auctions and Marketplaces category

Area Served

USA, Asia, Australia, Canada, Europe, Other, UK, Worldwide

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Источник: https://ebay.pissedconsumer.com/customer-service.html

eBay

American multinational e-commerce corporation

This article is about the international corporation. For the song by "Weird Al" Yankovic, see eBay (song).

EBay logo.svg

Logo since 2012

EBay Silicon Valley Headquarters in Willow Glen, San Jose, California 1938.jpg

Headquarters in the Willow Glen district
of San Jose, California in 2021

FormerlyAuctionWeb (1995–1997)
TypePublic

Traded as

Nasdaq: EBAY
NASDAQ-100 Component
S&P 500 Component
IndustryE-commerce
FoundedSeptember 3, 1995; 26 years ago (1995-09-03)
FounderPierre Omidyar
HeadquartersSan Jose, California, U.S.
37°17′43″N121°55′34″W / 37.2952°N 121.9260°W / 37.2952; -121.9260

Area served

Worldwide

Key people

ServicesOnline shopping
RevenueIncreaseUS$10.8 billion(2019)[1]

Operating income

IncreaseUS$2.321 billion(2019)[1]

Net income

DecreaseUS$1.792 billion(2019)[1]
Total assetsDecreaseUS$18.174 billion(2019)[1]
Total equityDecreaseUS$2.87 billion(2019)[1]

Number of employees

~13,300 (December 2019)[1]
SubsidiariesAuction Co., iBazar, GittiGidiyor, G-Market, Half.com, Qoo10.jp
Websitewww.ebay.com

eBay Inc. (EE-bay) is an American multinationale-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website. eBay was founded by Pierre Omidyar in 1995, and became a notable success story of the dot-com bubble. eBay is a multibillion-dollar business with operations in about 32 countries, as of 2019.[1][2] The company manages the eBay website, an online auction and shopping website in which people and businesses buy and sell a wide variety of goods and services worldwide. The website is free to use for buyers, but sellers are charged fees for listing items after a limited number of free listings, and again when those items are sold.[3]

In addition to eBay's original auction-style sales, the website has evolved and expanded to include: instant "Buy It Now" shopping; shopping by Universal Product Code, ISBN, or other kind of SKU number (via Half.com, which was shut down in 2017); and other services. eBay previously offered online money transfers as part of its services (via PayPal,[4] which was a wholly owned subsidiary of eBay from 2002 to 2015);[5] online classified advertisements (via Kijiji, or eBay Classifieds Group); and online event ticket trading (via StubHub).

History

1990s

The AuctionWeb was founded in California on September 3, 1995, by French-born Iranian-American computer programmer Pierre Omidyar as part of a larger personal site.[6] One of the first items sold on AuctionWeb was a broken laser pointer for $14.83. Astonished, Omidyar contacted the winning bidder to ask if he understood that the laser pointer was broken; the buyer explained: "I'm a collector of broken laser pointers."[7][8] It soon became the first online auction site allowing person-to-person transactions, and its popularity boomed.[9]

Reportedly, eBay was simply a hobby for Omidyar until his Internet service provider informed him he would need to upgrade to a business account due to his high website traffic. The monthly price increase from $30 to $250 prompted him to start charging eBay users, who did not object.[citation needed] Chris Agarpao was eBay's first additional employee to process mailed check payments.[10]

Jeffrey Skoll was hired as the first new president of the company in early 1996. In November 1996, the E-Commerce platform entered into its first third-party licensing deal, with a company called Electronic Travel Auction, to use SmartMarket Technology to sell plane tickets and other travel products. Growth was phenomenal: from 250,000 auctions during all of 1996 to 200,000 in January 1997 alone.[11][6][verification needed]

The company officially changed the name of its service from AuctionWeb to eBay in September 1997, after Echo Bay Technology Group, Omidyar's consulting firm. The domain name echobay.com was already taken by a gold mining company,[12] so Omidyar shortened it to eBay.com.[13] In 1997 the company received $6.7 million in funding from the venture capital firm Benchmark Capital.

The frequently repeated story that eBay was founded to help Omidyar's fiancée trade Pez candy dispensers was fabricated in 1997 by public relations manager Mary Lou Song to give the media a human-interest story more appealing than Omidyar's original vision of a "perfect market".[15][6] The Pez dispenser myth generated enormous publicity and led to explosive early growth among toy collectors.

The leader in the toy category quickly became Beanie Babies manufactured by Ty, Inc., the most difficult toys to find in retail stores. As collectors internationally were trying to complete their collection of Beanie Babies, Ty set up the first business-to-consumer Web site, a secondary-market online trading post where people could trade their Beanie Babies. However, it was overwhelmed with unsortable listings, creating an urgent demand for a more efficient online trading system.[17] Beanie Babies quickly became the dominant product on eBay, accounting for 10% of all listings in 1997, as collectors thronged eBay's user-friendly interface to search for specific Beanie Babies.

Meg Whitman was hired by the board as eBay president and CEO in March 1998. At the time, the company had 30 employees,[18] half a million users and revenues of $4.7 million in the United States.[19]

On September 21, 1998, eBay went public.[20] In the risk factors section of the annual report filed with the US Securities and Exchange Commission in 1998, Omidyar notes eBay's dependence on the continued strength of the Beanie Babies market.[21] After eBay went public, both Omidyar and Skoll became instant billionaires: eBay's target of $18 per share was all but ignored as the price went to $53.50 on the first day of trading.[22]

2000s

As the company expanded product categories beyond collectibles into almost any saleable item, business grew quickly.[7] In 2000, eBay had 12 million registered users and a cyberinventory of more than 4.5 million items on sale on any given day.[23] In 2001, eBay had the largest userbase of any e-commerce site.[9] In February 2002 the company purchased iBazar, a similar European auction web site founded in 1998,[24] and then bought PayPal on October 3, 2002.[25]

By early 2008 the company had expanded worldwide, counting hundreds of millions of registered users as well as 15,000 employees and revenues of almost $7.7 billion. After nearly ten years at eBay, Whitman decided to enter politics. On January 23, 2008, the company announced that Whitman would step down on March 31, 2008, and John Donahoe was selected to become president and CEO.[citation needed] Whitman remained on the board of directors and continued to advise Donahoe through 2008. In late 2009 eBay completed the sale of Skype for $2.75 billion, but still owned 30% equity in the company.[26]

2010s

In 2012, eBay was charged by the United States Department of Justice with entering into non-solicitation agreements with other technology companies involving their highly skilled employees.[27]

On September 30, 2014, eBay announced it would spin off PayPal into a separate publicly traded company, a demand made nine months prior by activist hedge fund magnate Carl Icahn. The spinoff completed on July 18, 2015. eBay's then chief executive, John Donahoe, stepped down from that role.[28][29][30] Flipkart and eBay entered into a strategic partnership in 2017 under which eBay Inc acquired a 5.44% stake in Flipkart in exchange for its eBay India business for $211 Mn and a $514 Mn cash investment. As part of the partnership, Flipkart decided to use the eBay's platform for global outsourcing.[31]

On January 31, 2018, eBay announced that they would replace PayPal as its primary payments provider with Netherlands-based start-up Adyen. The transition was set to be completed by 2021, but PayPal would remain an acceptable payment option on the site until further notice.[32]

On September 21, 2018, it was reported that eBay would install a security fence around the perimeter of its San Jose headquarters in response to the YouTube headquarters shooting earlier that year.[33]

On July 31, 2019, the company acquired a 5.59 percent stake in Paytm Mall.[34]

On September 25, 2019, it was announced that Devin Wenig would be stepping down as eBay's CEO, and that Scott Schenkel, senior vice president and chief financial officer since 2015, had been appointed as the interim CEO.[35]

2020s

On April 13, 2020, it was announced that Jamie Iannone would become the CEO on April 27.[36] On June 15, 2020, eBay stated that[37] that five employees were terminated in September after a law enforcement notification in August because of a possibly criminal case of harassment of journalists perpetrated by some of the terminated employees.[38][39][40] Six former employees were charged with Aggressive Cyberstalking. [41]

In July 2020, Adevinta announced to acquire eBay Classifieds Group.[42] The deal closed on June 25.[43]

Corporate affairs

Board of directors

As of October 2019 the board of directors was as follows:[44]

  • Thomas J. Tierney, co-founder of the Bridgespan Group, Chairman of eBay since March 2003
  • Fred D. Anderson, former managing director of Elevation Partners, director of eBay since July 2003
  • Anthony Bates, CEO of Genesys
  • Adriane M. Brown, advisor at Intellectual Ventures, LLC
  • Diana Farrell, CEO of JPMorgan Chase Institute
  • Logan Green, CEO of Lyft
  • Bonnie Hammer, Chairman, NBC Universal
  • Kathleen Mitic, CEO of Sitch, Inc.
  • Matt Murphy, CEO of Marvell Technology Group
  • Paul Pressler, Partner at Clayton, Dubilier & Rice, LLC
  • Bob Swan, CEO of Intel Corporation
  • Perry Traquina, CEO of Wellington Management Company
Former board members
  • Pierre Omidyar, director since 1996 and chairman of eBay from May 1996 to May 2015. In 2020, it was announced that he will be leaving the board, however, will still hold the director emeritus title. Additionally, he could still potentially attend board meetings if invited, but won't have the right to vote.[45]
  • Meg Whitman. She was president and CEO of eBay from 1998 to 2008.
  • Jesse Cohn, Head of U.S. Equity Activism at Elliott Management Corporation. He joined the board in 2019 and left the next year.[45]

Logo

In September 2012, eBay introduced a new logo using a thinnner variation of the Univers typeface,[46] installed on the website on October 10, 2012. It replaced the thicker Univers logo that had been used since eBay's inception in 1995. An all red eBay logo with the same type set was also introduced to be used temporarily for various holidays.

Profit and transactions

eBay generates revenue by a complex system of fees for services, listing product features, and a final value fee for sales proceeds by sellers. As of 2019 the US-based eBay.com charges $0.35 as an insertion fee for a basic listing without any adornments. The final value fee is 10-12% of the total amount of the sale, which is the price of the item plus shipping charges.[47] Reduced final value fees are available to business registered customers. Other eBay websites follow a similar fee structure, but with different cost charges.

Under US law before 2018, a state cannot require sellers located outside the state to collect a sales tax, which made making purchases on eBay more attractive to American buyers. Sellers that operate as a business do follow state tax regulations on eBay transactions.[48][49] Since 2018, changes to tax law in the United States force eBay (and other large marketplaces) to collect sales tax on any eBay purchase shipped to certain states.[50]

The company's business strategy includes increasing international trade.[51][52] eBay has already expanded to over two dozen countries, including China and India. Strategic international expansion has failed in Taiwan and Japan, where Yahoo! had a head start, and New Zealand, where Trade Me is the dominant online auction website. eBay also notably failed in China due to competition from local rival Taobao.[53] eBay entered the Chinese market in 2002 and shut down its Chinese site in 2007.[54] In India, eBay's operations came to a halt[55] after it sold off its India operations[56] to country's largest ecommerce company Flipkart, in the latter's $1.4Bn fundraise, where eBay was a participant.

In its Q1 2008 results, total payment volume via PayPal increased 17%, but of the eBay auction site it was up 61%.[57]

For most listing categories, eBay sellers are permitted to offer a variety of payment systems such as Escrow.com,[58]PayPal, Paymate, Propay, and Skrill.[59] Propay and Skrill were banned effective September 27, 2015, citing low usage.[60]

Escrow.com is eBay's approved escrow site. The transactions processed through Escrow.com largely are in relation to eBay Motors; however, they are not restricted to this type of listing.[58]

eBay runs an affiliate program under the name eBay Partner Network.[61] eBay affiliate marketers were originally paid a percentage of the eBay seller's transaction fees, with commissions ranging from 50% to 75% of the fees paid for an item purchased. In October 2009, eBay changed to an affiliate payout system that it calls Quality Click Pricing, in which affiliates are paid an amount determined by an undisclosed algorithm. The total earnings amount is then divided by the number of clicks the affiliate sent to eBay and is reported as Earnings Per Click, or EPC. In October 2013, ePN launched a new pricing model. The new model is more transparent and is based on category-level base commission rates with bonuses available for referring new and reactivated buyers.[62]

On April 18, 2012, eBay reported a 29% Q1 revenue increase to $3.3 billion compared to their Q1 in 2011. Net income was reported to be at $570 million for the quarter.[63]

For the fiscal year 2017, eBay reported losses of US$1.016 billion, with annual revenue of US$9.567 billion, an increase of 6.6% over the previous fiscal cycle. eBay's shares traded at over $35 per share, and its market capitalization was valued at over US$27.2 billion in October 2018.

Year Revenue
in mil. USD$
Net income
in mil. USD$
Total Assets
in mil. USD$
Price per Share
in USD$
Employees
2005[64]4,552 1,082 11,789 15.65
2006[65]5,970 1,126 13,494 13.00
2007[66]7,672 348 15,366 13.25
2008[67]8,541 1,779 15,592 9.58
2009[68]8,727 2,389 18,408 7.29
2010[69]9,156 1,801 22,004 9.68
2011[70]11,652 3,229 27,320 12.28
2012[71]14,072 2,609 37,074 16.61
2013[72]16,047 2,856 41,488 21.03 33,500
2014[73]8,790 46 45,132 21.01 34,600
2015[74]8,592 1,725 17,755 25.00 11,600
2016[75]8,979 7,266 23,847 27.08 12,600
2017[76]9,567 −1,016 25,981 35.06 14,100
2018[77]10,746 2,530 22,819 34.31 14,000
2019[78]10,800 1,792 18,174 35.50 13,300

Environmental record

On May 8, 2008, eBay announced the opening of its newest building on the company's North Campus in San Jose, which is the first structure in the city to be built from the ground up to LEED Gold standards.[79] The building, the first the company had built in its 13-year existence, uses an array of 3,248 solar panels, spanning 60,000 square feet (5,600 m2), and providing 650 kilowatts of power to eBay's campus.[80] The array can supply 15–18% of the company's total energy requirements, reducing the amount of greenhouse gases that would be produced to create that energy by other means.[80]SolarCity, the company responsible for designing the array, estimates that the solar panels installed on eBay's campus will prevent 37 million pounds of carbon dioxide from being released into the environment as a result of replaced power production over the next three decades. Creating an equivalent impact to remove the same amount of carbon dioxide from the atmosphere would require planting 322 acres (1.30 km2) of trees.

The design of the building also incorporates other elements to reduce its impact on the environment. The building is equipped with a lighting system that detects natural ambient light sources and automatically dims artificial lighting to save 39% of the power usually required to light an office building. eBay's newest building also reduces demand on local water supplies by incorporating an eco-friendly irrigation system, and low-flow showerheads and faucets. Even during construction, more than 75% of the waste from construction was recycled. eBay also runs buses between San Francisco and the San Jose campus to reduce the number of commuting vehicles.[79] In 2014, eBay and several other Oregon businesses signed the Oregon Business Climate Declaration to promote local job growth and slow carbon pollution.[81]

Acquisitions

Main article: List of acquisitions by eBay

PayPal

On October 3, 2002, PayPal became a wholly owned subsidiary of eBay.[82] Its corporate headquarters were sited in San Jose, California,[83] United States at eBay's North First Street satellite office campus. On September 30, 2014, eBay Inc. announced the divestiture of PayPal as an independent company, which was completed on July 20, 2015.[84]

Craigslist

In the summer of 2004, eBay acknowledged that it had acquired 25% of classified listings website Craigslist. Former Craigslist executive Phillip Knowlton was the seller, and he insisted that his former employer was aware of his plans to divest his holdings. Initially, eBay assured Craigslist that eBay would not ask Craigslist to change the way it did business.

In March 2005, eBay launched the classifieds service Kijiji. In April 2008, eBay sued Craigslist to "safeguard its four-year financial investment", claiming that in January 2008, Craigslist took actions that "unfairly diluted eBay's economic interest by more than 10%".[85] Craigslist countersued in May 2008 "to remedy the substantial and ongoing harm to fair competition" that Craigslist claimed was constituted by eBay's actions as a Craigslist shareholder.[86] In September 2010, Delaware Judge William Chandler ruled that the actions of Craigslist were unlawful and that the actions were taken by Craigslist founders Jim Buckmaster and Craig Newmark had "breached their fiduciary duty of loyalty", and restored eBay's stake in the company to 28.4% from a diluted level of 24.85%.[87] However, the judge dismissed eBay's objection to a staggered board provision, citing that Craigslist has the right to protect its own trade secrets.[88][89] eBay spokesman Michael Jacobson stated "We are very pleased that the court gave eBay what it sought from the lawsuit."[87]

Skype

In October 2005, eBay Inc. acquired Skype Technologies,[90] developer of the SkypeVoIP and Instant messaging service, significantly expanding its customer base to more than 480 million registered users worldwide. eBay later sold a majority stake in Skype in November 2009, while retaining a minority investment.[91] This eventually led to the sale of the entire Skype business to Microsoft for $8.5 billion in May 2011.[92]

StubHub

StubHub's acquisition by eBay was announced in January 2007 for a reported $310 million.[93][94][95] According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history.[96] Staffing at StubHub had increased to 350 workers by the time of the sale.[95] Eight months after the acquisition, StubHub reached an exclusive agreement with Major League Baseball (MLB).[96] They get a piece of the 25% in commissions StubHub earns on either end of a sale. Ticketmaster filed a lawsuit against StubHub and eBay in 2007, alleging "intentional interference" with Ticketmaster's contractual rights.[97] In November 2019, eBay agreed to sell StubHub to Viagogo for $4.05 billion in cash;[98] the sale was completed in February 2020.[99]

Qoo10.jp

In April 2018, eBay acquired the Japanese division of Qoo10, a market place driven by Giosis and having the 4th GMV in Japan, for a reported $573 million.[100] With the close of the transaction, eBay also has relinquished its investment in Giosis’ non-Japanese businesses. This acquisition expands eBay's footprint in Japan, one of the largest e-commerce markets in the world. eBay made an initial investment in Giosis Pte. Ltd. in 2010. Since then, Giosis has established dynamic marketplace businesses across Asia. eBay's Japan business, including Giosis’ Japan business, will report into Jooman Park, senior vice president of eBay's Asia Pacific region.[101]

Use for data analysis

eBay is a publicly visible market which has attracted interest from economists, who have used it to analyze aspects of buying and selling behavior, auction formats, etc., comparing them with previous theoretical and empirical findings.

Computer information systems researchers have also shown interest in eBay. Michael Goul, Chairman of the Computer Information Systems department of the W. P. Carey School of Business at Arizona State University, published an academic case based on eBay's big data management and use in which he discusses how eBay is a data-driven company that processes 50 petabytes of data a day.[102]

eBay uses a system that allows different departments in the company to check out data from their data mart into sandboxes for analysis. According to Goul, eBay has already experienced significant business successes through its data analytics. eBay employs 5,000 data analysts to enable data-driven decision making.[102]

Third party

In 2006 the accounting software company Intuit launched a web-based donation tracking service called ItsDeductible. The service uses data from eBay to help users assign a market value to the items they donate.[103]

Visual search

In July 2017 eBay released an image search capability allowing users to find listings on the site that match an item depicted in a photo, using artificial intelligence and machine learning technologies.[104]

GCHQ

UK's GCHQ has a suite of tools for monitoring target use of eBay, named ELATE.[105]

Items

Millions of collectibles, decor, appliances, computers, furnishings, equipment, domain names,[106] vehicles, and other miscellaneous items are listed, bought, or sold daily on eBay. In 2006, eBay launched its Business & Industrial category, breaking into the industrial surplus business. Generally, anything can be auctioned on the site as long as it is not illegal and does not violate the eBay Prohibited and Restricted Items policy.[107] Services and intangibles can be sold, too. Large international companies, such as IBM, sell their newest products and offer services on eBay using competitive auctions and fixed-priced storefronts. Separate eBay sites such as eBay US and eBay UK allow the users to trade using the local currency. Software developers can create applications that integrate with eBay through the eBay API by joining the eBay Developers Program.[108] In June 2005, there were more than 15,000 members in the eBay Developers Program, comprising a broad range of companies creating software applications to support eBay buyers and sellers as well as eBay Affiliates.

Numerous government and police agencies[109] around the world now use eBay as well as traditional auctions to dispose of seized and confiscated goods.

Controversy has arisen over certain items put up for bid. For instance, in late 1999 a man offered one of his kidneys for auction on eBay, attempting to profit from the potentially lucrative (and, in the United States, illegal) market for transplantable human organs.[110]

eBay North First Street satellite office campus (home to PayPal)

Beginning in August 2007, eBay required listings in "Video Games" and "Health & Beauty" to accept its payment system PayPal and sellers could only accept PayPal for payments in the category "Video Games: Consoles".[111] Starting January 10, 2008, eBay said sellers can only accept PayPal as payment for the categories "Computing > Software", "Consumer Electronics > MP3 Players", "Wholesale & Job Lots > Mobile & Home Phones", and "Business, Office & Industrial > Industrial Supply / MRO".[112] eBay announced that starting in March 2008, eBay had added to this requirement that all sellers with fewer than 100 feedbacks must offer PayPal and no merchant account may be used as an alternative.[113][114] This is in addition to the requirement that all sellers from the United Kingdom have to offer PayPal.[115]

Further, and as noted below, it was a requirement to offer PayPal on all listings in Australia and the UK. In response to concerns expressed by the Australian Competition and Consumer Commission, however, eBay has since removed the policy on the eBay.com.au website requiring sellers to offer PayPal as a payment option.

eBay Office in Toronto, Canada

On April 24, 2006, eBay opened its new eBay Express site, which was designed to work like a standard Internet shopping site for consumers with United States addresses.[116] Before it closed in 2008, selected eBay items were mirrored on eBay Express, where buyers used a traditional digital shopping cart to purchase from multiple sellers.[117] The UK version was launched to eBay members in mid-October 2006, but on January 29, 2008, eBay announced its intention to close the site.[118] The German version, eBay Express Germany,[119] was also opened in 2006 and closed in 2008.

At the 2008 eBay Developer's Conference, eBay announced the Selling Manager Applications program (SM Apps).[120] The program allows approved developers to integrate their applications directly into the eBay.com interface.[121] The applications created by developers are available for subscription by eBay members who also subscribe to Selling Manager.

eBay maintains a number of specialty sites including the discussion boards, groups, answer center, chat rooms, and reviews and guides. eBay's mobile offerings include SMS alerts, a WAP site, Java ME clients, and mobile applications for Windows Phone, Android OS, and Apple iPhone.

The initiative Choice in eCommerce was founded on May 8, 2013, by several online retailers in Berlin, Germany.[122][123][124][125][126][127][128][129][130] The cause was, in the view of the initiative, sales bans and online restrictions by individual manufacturers. The dealers felt cut off from their main sales channel and thus deprived them the opportunity to use online platforms like Amazon, eBay, or Rakuten in a competitive market for the benefit of their customers.

Unusual items

Main article: Unusual eBay listings

Many unusual items have been placed for sale on eBay, including at least two previously undiscovered species, including the Coelopleurus exquisitussea urchin.[131][132]

Prohibited or restricted items

In its earliest days, eBay was nearly unregulated. However, as the site grew, it became necessary to restrict or prohibit auctions for various items. Note that some of the restrictions relate to eBay.com (the US site), while other restrictions apply to specific European sites (such as Nazi paraphernalia). Regional laws and regulations may apply to the seller or the buyer. Generally, if the sale or ownership of an item is regulated or prohibited by one or more states, eBay will not permit its listing. Among the hundred or so banned or restricted categories:

  • Tobacco (tobacco-related items and collectibles are accepted.)[133]
  • Alcohol (alcohol-related collectibles, including sealed containers, as well as some wine sales by licensed sellers are allowed, some sites such as ebay.com.au allow licensed liquor sales)[134] (eBay announced September 21, 2012, it will begin removing listings for beer and liquor from its site after a story was aired on ABC series 20/20.)[135]
  • Drugs and drug paraphernalia[136]
  • Items that "promote or glorify hatred, violence, racial, sexual, or religious intolerance, or promote organizations with such views". This includes Nazi paraphernalia, although there are exceptions to this rule for Nazi items such as stamps, letters, and envelopes displaying Nazi postmarks (must comply with the currency and stamp policy)
  • Items depicting the Confederate battle flag.[137]
  • Bootleg recordings[138]
  • Firearms and ammunition (as of January 1, 1999),[139] including any parts that could be used to assemble a firearm as well as (as of July 30, 2007) any firearm part that is required for the firing of a gun, including bullet slugs, brass casings and shells, slides, cylinders, magazines, firing pins, trigger assemblies, etc. Various types of knives are also forbidden.
  • Police and emergency service vehicular warning equipment such as red or blue lights and sirens (antique or collectible items are exempt)
  • Intentionally soiled underwear (see Panty fetishism) and dirty used clothing[140]
  • Forged, illegal, stolen, or confidential documents, which include passports, Social Security cards, drivers licenses, voter registration cards, birth certificates, school documents, medical records, financial information, government license plates, or government classified information documents. Any item that is used to modify documents is also restricted.[141]
  • Human body parts, organs, and remains (with an exception for skeletons and skulls for scientific study, provided they are not Native American in origin)[142]
  • Live animals (with certain exceptions)[143]
  • Certain copyrighted works or trademarked items[144]
  • Lottery tickets, sweepstakes tickets, or any other gambling items.[145]
  • Military hardware such as working weapons or explosives with the exception of demilitarizedvehicles.
  • Any object of Iranian, Cuban, Syrian or North Korean origin.[146]
  • Enriched uranium, plutonium, and other fissile material.
  • Certain categories of sexually oriented material, which must be listed in the "Adult Only" category,[147] notwithstanding certain items prohibited:[147]
  • Virtual items from massively multiplayer online games, restrictions that vary by country[148][149]
  • Ivory products[143]
  • Knives, other than some cutlery, are prohibited in the UK following the criminal importation into the UK (by BBC Watchdog researchers) of several knives that were already illegal to own or import under existing UK legislation. The ban also includes empty leather knife scabbards if they are listed under the category of "knives" on one of the eBay sites[150]
  • Fortune-telling and witchcraft-related services[151]
  • Souls, ghosts, and other "items whose existence cannot be verified" are prohibited.[152][153][154]
  • Surgical masks, hand sanitizer, disinfecting wipes, and other products associated with COVID-19 pandemic in order to stop price gouging [155][156]
  • Many other items are either wholly prohibited or restricted in some manner.[157]

Bidding

Auction-style listings

Main article: Proxy bid

Bidding on eBay (old or new)'s auction-style listing is called proxy bidding and is essentially equivalent to a Vickrey auction (sealed-bid), with the following exceptions.

  • The winning bidder pays the second-highest bid plus one bid increment amount (that is, some small predefined amount relative to the bid size), instead of simply the highest bid. However, since the bid increment amounts are relatively insignificant compared to the bid size, they are not considered from a strategic standpoint.[158]
  • The highest bidder's bid is sealed, as in a Vickrey auction, but the current winning bid (second highest plus one increment) is displayed throughout the auction to allow price discovery.[159]
  • Because eBay's auction-style listings are sealed-bid, it is usually to all bidders' advantage that bids are made only at the very end of the auction (except for an initial minimum bid, that cancels out a "Buy It Now" option, or prevents the seller from ending the listing early). Early bids will usually not increase the bidder's chance of winning the auction, and will often raise the item's final price (winning bid) for the eventual winner.
  • eBay also allows sellers to offer a "Buy it Now" price that will end the auction immediately. The Buy It Now price is available until someone bids on the item, or until the reserve price is met. When the Buy It Now option disappears, the auction-style listing proceeds normally.[160]

Seller ratings

In 2008, eBay implemented a system of seller ratings with four categories. Buyers are asked to rate the seller in each of these categories with a score of one to five, with five being the highest rating. Unlike the overall feedback rating, these ratings are anonymous; neither sellers nor other users learn how individual buyers rated the seller. The listings of sellers with a rating of 4.3 or below in any of the four rating categories appear lower in search results. Power Sellers are required to have scores in each category above 4.5.[161][162][163][164][165]

In a reversal of roles, on January 24, 2010, Auctionbytes.com held an open survey in which sellers could rate eBay, as well as competing auction and marketplace sites.[166] In the survey, users were asked to rank 15 sites based on five criteria: profitability, customer service, communication, ease of use, and recommendation.

eBay was ranked 13th,[167] after other large sites such as Amazon and Craigslist, as well as lesser-known selling sites such as Atomic Mall, eCRATER, and Ruby Lane. In individual category rankings, eBay was rated the worst of all the 15 sites on customer service and communication, and average on ease of use. Some respondents stated they would have given eBay a rating of 10, three to five years ago. eBay was rated twelfth out of fifteen in the Recommended Selling Venue category.

Charity auctions

Using MissionFish as an arbiter, eBay allows sellers to donate a portion of their auction proceeds to a charity of the seller's choice.[168] The program is called eBay Giving Works in the US, and eBay for Charity[169] in the UK. eBay provides a partial refund of seller fees for items sold through charity auctions.[170] As of March 4, 2010, $154 million has been raised for US nonprofits by the eBay Community since eBay Giving Works began in 2003.[171]

Some high-profile charity auctions have been advertised on the eBay home page.[172] As of June 2010, the highest successful bid on a single item for charity was for the annual "Power Lunch"[173] with investor Warren Buffett at the famous Smith & Wollensky Steakhouse in New York. The winning bid was $2.63 million with all of the proceeds going to the Glide Foundation. The winning bidder was not made public, but was able to bring up to seven friends to the lunch. In 2012, a higher bid, of $3.46 million, also going to the Glide Foundation, won a lunch with Buffet.[174] In 2016 an anonymous bidder won a $3.45 million lunch with Warren Buffett and the money raised from the auction was given to Glide Foundation.[175]

The previous highest successful bid on a single item for charity was for a letter[176] sent to Mark P. Mays, CEO of Clear Channel (parent company of Premiere Radio Networks the production company that produces The Rush Limbaugh Show and Glenn Beck Program) by Senator Harry Reid and forty other Democratic senators, complaining about comments made by conservative talk show host Rush Limbaugh. The winning bid was $2,100,100, with all of the proceeds going to the Marine Corps-Law Enforcement Foundation, benefiting the education of children of men and women who have died serving in the armed forces. The winning bid was matched by Limbaugh in his largest charity donation to date.[177]

In 2007; eBay Canada partnered with Montreal-based digital branding agency CloudRaker to develop a campaign to raise money for Sainte-Justine children's hospital in Montreal. They aligned themselves with Internet phenomenon Têtes à claques to create an eBay auction based on popular T-A-C character Uncle Tom, an infomercial host who pitches absurd products. eBay and CloudRaker reproduced Uncle Tom's imaginary products, The Body Toner Fly Swatter, The Willi Waller Potato Peeler, and the LCD Shovel and sold them online. In six weeks, they raised $15,000 for Hôpital St-Justine with one fly swatter, one potato peeler, and one shovel, a world record. The Body Toner Fly Swatter sold for $8,600, the Willi Waller Potato Peeler sold for $3,550, and the LCD Shovel sold for $2,146.21.

Shipping

During auction setup, eBay provides shipping-method choices to sellers: ordinary mail, express mail, and/or courier service. The seller may choose to offer only one shipping method to buyers, or the seller may offer buyers a choice of options.

Very-low-value items shipped directly from China are sometimes shipped by surface mail (seamail), which is inexpensive but takes one to two months.[178] If the buyer is in a hurry, he or she might be able to pay an extra fee to upgrade to second-class Surface Air Lifted shipping or to first-class airmail shipping.

Since 2012, eBay has been enlisting sellers into its "Global Shipping Program". If a seller uses the program, non-domestic buyers pay a fee to Pitney Bowes. The seller sends the item to a Pitney Bowes facility in the US (or the UK), which then forwards it to the buyer, taking care of all international shipping requirements. The program is claimed to enhance the product selection available to international buyers.[179]

Controversies and criticism

Main article: Criticism of eBay

Common eBay criticisms involve the policy of requiring the use of PayPal for payments and concerns over fraud, forgeries and intellectual property violations in auction items.[citation needed] There are also issues of how negative feedback after an auction can offset the benefits of using eBay as a trading platform.[citation needed] eBay has been criticized for not paying UK taxes: the Sunday Times reported in October 2012 that eBay paid only £1.2m in tax on sales of over £800m.[180]

2014 security breach

On May 21, 2014, the company revealed that the consumer database of usernames, passwords, phone numbers, and physical addresses had been breached between late February and early March. Users were advised to change their passwords; to expedite this, a "change password" feature was added to profiles of users who had not yet done so. The Syrian Electronic Army took responsibility for the attack. The SEA said that even though the hack revealed millions of users' banking details to them, they would not misuse the data. They had replaced the front pages of the websites with their own logo, called "Defacing" in technical terms. The hack caused eBay's share price to crash in intra-day trade as a result of the breach of security.[181][182][183][184]

Stalking scandal

Main article: eBay stalking scandal

A cyberstalking and harassment campaign conducted in 2019 against an online newsletter led to charges made public in 2020 against seven members of eBay's global security team, as well as arrests of two of those charged. Wenig, the company's CEO at the time of the harassment campaign, has not been not charged.[185][186][187][188]

See also

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Источник: https://en.wikipedia.org/wiki/EBay

eBay sellers can no longer use PayPal under new terms

New terms of use for eBay have come into effect which mean the online auction house will now pay sellers directly rather than through PayPal.

PayPal was acquired by eBay in its early days in 2002, and the two firms have worked in partnership ever since.

The changes mean that while eBay buyers can still pay with PayPal, sellers will be paid straight into their bank accounts.

But some sellers have threatened to stop using the service over the move.

EBay's forums have several posts from sellers who say they are reluctant to use the new system and give eBay direct debit access to their personal bank accounts.

But the new terms, effective from 1 June, say the new "managed payments" system is compulsory, and the company has the power to limit or remove listings from sellers who refuse to use it.

The company says the new system is simpler, convenient, and gives buyers more payment options - and the rollout will be gradual.

It marks a significant change in an almost two-decade partnership with PayPal, which split from eBay in 2015.

The managed payments system means that PayPal fees will no longer be added to the process, though eBay has made its own fees slightly higher.

But the company claims most people will pay the same as - or less than - before.

The new system is 12.8% of the final amount including delivery, plus 30p in the UK ($0.30 in the US). The old system was 10% for eBay, plus PayPal's fees, plus 30p. The difference favours the new system to the tune of pennies for most transactions.

The move also means that buyers will automatically have access to every payment option available - including credit and debit cards, Apple Pay, Google Pay, PayPal, and PayPal Credit.

However, payments will now take two working days to be transferred, while PayPal was usually on the same day.

The feature has been rolled out since about 2018, an eBay spokesperson said - with business sellers moving first. An estimated four million sellers are already using it.

The deadlines for all users are phased - so while many sellers are required to move to the new system from 1 June, others will receive a message from eBay in the coming weeks and months.

The terms and conditions make using the new system mandatory.

In part, the reluctance is because eBay has a strong reputation for protecting buyers - sometimes at the expense of sellers. Some unscrupulous fraudsters have been known to buy a product on eBay, swap it for a damaged or different item, and return the package demanding a refund.

Some sellers believe eBay regularly sides with the buyer in such cases - and fear that refunds would be taken out of their bank accounts under the new system.

Late last year, ahead of the impending change, another forum user wrote: "They are so heavily biased in the buyer's favour... I am simply not prepared to switch to this new [system] and give eBay direct access to my bank account."

EBay, for its part, says the direct debit scheme adheres to the same rules any other direct debit, such as a phone bill. That means customers will have advance notice of how much is being taken out, and any incorrect or fraudulent payments should be refunded.

Other users were confused by the switching process requiring them to enter their online banking usernames or passwords. But those credentials are only used by the bank. The company says it does not have any actual direct access to sellers' bank accounts.

More on this story

Источник: https://www.bbc.com/news/technology-57318294
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