Att uverse internet bill pay phone number -
1 Whole-home Wi-Fi connectivity may require AT&T Smart Wi-Fi Extender(s), sold separately.
2 Based on wired connection to gateway
3 Data connection required. Recordings expire after 90 days. Restrictions apply.
4 Requires separate subscription / sign-in for Netflix and Pandora.
5 May require compatible smart home device, app and service. Google sign-in required. Google is a trademark of Google LLC.
6 Services auto-renew after 3 months at then prevailing rate (currently $28/mo.) unless you change or cancel. Req’s you to select offer.
DIRECTV STREAM not available to DIRECTV and U-verse TV customers. Restrictions apply.
AT&T recommends a minimum internet speed of 8Mbps per stream for optimal viewing. Data connection req’d. Recordings expire after 90 days. In a series recording, max 30 episodes stored (oldest deleted first which may be in less than 90 days). Restrictions apply.
*DIRECTV STREAM: Service subject to DIRECTV STREAM terms and conditions (see directv.com/legal/). Compatible device req’d. Residential U.S. customers only (excludes Puerto Rico and U.S. Virgin Islands). Your DIRECTV STREAM service renews monthly at the prevailing rate, charged to your payment method on file unless you cancel. Once you’ve canceled, you can access DIRECTV STREAM through the remaining monthly period. New customers who cancel service in the first 14 days will receive a full refund. Otherwise, no refunds or credits for any partial-month periods or unwatched content. Returning customers who disconnected service within previous 12 months are not eligible for a refund. DIRECTV STREAM Device:Device for well-qualified customers $5/mo. for 24 mos. on 0% APR installment agreement; otherwise $120 each. Applicable taxes due at sale. Non-qualified customers must purchase devices up front. Purchased devices may be returned within 14 days for a full refund. Devices purchased on installment agreement subject to additional terms and conditions. See cancellation policy at directv.com/legal/directv-stream-cancellation-policy/ for more details. Regional Sports & Local Channels: Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view. Limits: Offers may not be available through all channels and in select areas. Programming subject to blackout restrictions Pricing, channels, features, and terms are subject to change & may be modified or discontinued at any time without notice. See directv.com/stream/ for details.
Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
Say hello to your Welcome Center! It’s a personalized feature that keeps you in the loop about changes to your account, like bill updates and network outages. In this update, we’ve reimagined how to support you best. An enhanced support hub makes managing your devices and Wi-Fi more convenient and will keep you up-to-date with outage information. A new billing and payments card makes managing your payment information a breeze. Plus, if you’re enrolled in the AT&T Signature Program or appreciation offer discount, you can see the details at any time. This app update also comes with bug fixes to streamline your digital experience.
Ratings and Reviews
4.1 out of 5
Can't download PDF copies of bills and beware of "upgrades"
You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. If you want to see those, you have to view the PDF of your "paper" bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. etc. Guess they really don't want you keeping tabs on those charges.
Speaking of extra charges, I recently needed to replace a family member's older broken phone. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in the app.
Confusing and not accurate
This app is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides. I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for. Everytime I look at my balance owed it is NEVER right! This month it said I owed over 500$! Granted I did miss Marches payment because I couldn't get through to an operator because THAT bill was incorrect too. March I owed 54$ but my bill said 94$. April I owed 189$. Add those two up and it's $243 not $500! Of course everytime you call At&t you are on the phone with them for a MINIMUM of 1.5 hours but I did and 2 hours later they ended up giving me the credits to make it right.
Then when I go to pay on the app it says my balance due is $223 not $243... I'm not complaining in paying less but now I have to worry about my next bill being off because THEY CANT GET IT RIGHT!
Oh and not to mention the app said I owed $223 right? But after I put my debit card info in and hit submit a window pops up and says that $223 payment does not meet my past due amount and I should reconsider the amount to pay off the balance. But once the payment posted to my account it said I had a zero balance.😩
I am so done with AT&T. Disconnecting everything and never doing business with them again.
Off to a rocky start
Two days in the store trying to open an account and switch a line from another carrier... poor guy was vacuuming and expected to answer phones, deal with customers, listen and attend to an over the phone Rah Rah go get the customer... get your numbers up sales meeting..... while people are piling up in a line and a giant delivery came in as well as a salesman to the salesman is also waiting...... crazy ridiculous expensive expectations from higher ups.... sure hope that my phone is all set... now I cannot even log into their app as it doesn’t recognize me.....for a business account... at this point I’m seriously not impressed... their phone service has to be stellar... fingers crossed... hoping for better but expecting to be disappointed…
Fast forward to a year plus later….
Granted I live on the Canadian border… but … service is super patchy… even relying on my WiFi isn’t all that. I don’t have too many choices as far as cell provider… I guess to them that this is supposed to justify paying top dollar monthly charges for subpar and downright frustrating service. Any giveaways never happen can’t get anywhere with anyone at customer service as they just set you into the hamster wheel, repeating your story to person after person …….Until you give up trying because if you don’t your gonna end up in the ER with cardiac issues….
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- AT&T Services, Inc.
- 230.8 MB
- Requires iOS 11.4 or later.
- Requires iPadOS 11.4 or later.
- iPod touch
- Requires iOS 11.4 or later.
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies.
With Family Sharing set up, up to six family members can use this app.
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In this article
When it was first announced in May that AT&T was spinning off WarnerMedia into a combined venture with Discovery, AT&T CEO John Stankey implied it would give the company greater ability to focus on expanding its fiber footprint. In fact, Stankey went further and said the move would allow AT&T to home in on "the single goal of offering the best fixed-broadband service in the market."
So, where does that put AT&T now? If you're living in one of the 21 states where AT&T provides internet service and eligible for one of the company's fiber plans, then you're in a perfect spot -- AT&T's fiber internet offers a great connection at a terrific value. However, the majority of customers within AT&T's service area aren't living in homes that are wired for fiber. Instead, AT&T connects those customers using either fixed wireless or a DSL hybrid service. In both cases, that means less value and much slower speeds than what you'll get with fiber.
- No contracts required to receive the lowest available price
- No data caps for any fiber plans
- Valuable perks and promotional offers
- Much slower DSL plans are more prevalent than fiber options
- No way to avoid additional monthly router fees by using your own
- Data caps enforced on all non-fiber plans
In other words, recommending AT&T Internet Service really comes down to where you live and what's available at your address. If AT&T fiber is an option, then move it right to the top of your list. But if you're not serviceable for fiber, shop around to see if you can do better than AT&T's fixed wireless or DSL solutions.
AT&T Internet plans and prices
AT&T currently offers three fiber internet plans, none of which come with contracts or data caps. The company tells CNET that those fiber plans -- Internet 300, Internet 500 and Internet 1000 -- are available to just under a third of customers in the company's footprint. The rest of the plans use a DSL/fiber hybrid approach to service the rest of AT&T's customer base, though the addition of DSL infrastructure means that speeds are a lot slower.
Here's your full list of options:
AT&T home internet plans
|Plan||Max speeds||Promo price (first 12 months)||Regular monthly cost (after 12 months)||Equipment fee||Data cap|
|AT&T Fixed Wireless||10Mbps download, 1Mbps upload||$70||$70||$10 modem/router rental (unskippable)||350GB|
|AT&T Internet 10||10Mbps download, 1Mbps upload||$45||$55||$10 modem/router rental (unskippable)||1TB|
|AT&T Internet 18||18Mbps download, 1Mbps upload||$45||$55||$10 modem/router rental (unskippable)||1TB|
|AT&T Internet 25||25Mbps download, 2Mbps upload||$45||$55||$10 modem/router rental (unskippable)||1TB|
|AT&T Internet 50||50Mbps download, 10Mbps upload||$45||$55||$10 modem/router rental (unskippable)||1TB|
|AT&T Internet 100||100Mbps download, 20Mbps upload||$45||$55||$10 modem/router rental (unskippable)||1TB|
|AT&T Internet 300 (fiber)||300Mbps download, 300Mbps upload||$35||$55||$10 modem/router rental (unskippable)||None|
|AT&T Internet 500 (fiber)||500Mbps download, 500Mbps upload||$45||$65||$10 modem/router rental (unskippable)||None|
|AT&T Internet 1000 (fiber)||940Mbps download, 880Mbps upload||$60||$80||$10 modem/router rental (unskippable)||None|
For most of its serviceable areas, AT&T offers at least three of the above plans. In a few geographic locations, mainly rural or suburban areas, you may only have access to AT&T Internet Basic (not shown in the table above), which features either a 5-megabits-per-second plan or one offering 1.5 or 0.8Mbps. Basic is the right word for it and perhaps too generous.
Here are the internet connection types AT&T offers
There are a couple of potential outcomes when you seek to sign up for AT&T's internet service. If you see any of the 300, 500 or 1 gig speed tiers offered at your address, then you have access to AT&T's fiber internet service, which uses 100% fiber technology. Fiber connections are symmetrical by design, which means that your upload speeds will be just as fast as your downloads, unlike DSL, cable and other modes of internet. That's particularly useful for videoconferencing, transferring files (for those of us working and schooling from home) and online gaming.
Outside of the three fiber plans, most of the rest of AT&T plans are DSL, a hybrid of fiber-optic and copper cable. This means speeds are much slower than a pure fiber connection, and you won't see upload speeds that are as high as your download speeds.
In addition to AT&T's fiber and DSL plans, the company offers a fixed-wireless option, which involves installing an antenna and wireless equipment within the home. Speeds won't get much higher than 10Mbps with a connection like that -- it's intended mostly for homes that lack other options for getting online.
According to the most recent report from the Federal Communications Commission, AT&T Internet plans are 30% fiber, 7% fixed wireless and the rest are DSL. That said, the FCC's numbers are out of date (and the data comes with plenty of other flaws, too).
An AT&T spokesperson wouldn't disclose the most current breakdown of its service plans when we asked, but the company says that its fiber footprint is larger than the FCC's year-old data suggests. As we mentioned at the top of the page, AT&T's CEO has doubled down on the company's commitment to fiber expansion.
AT&T Internet availability
AT&T's internet service area covers 21 states across the country. The list includes Alabama, Arkansas, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Michigan, Missouri, Mississippi, North Carolina, Nevada, Ohio, Oklahoma, South Carolina, Tennessee, Texas and Wisconsin. You can dig deeper on the AT&T coverage map to uncover the specific cities included within each state.
What to expect from your AT&T internet bill
For the most part, AT&T Internet is straightforward. But there are a few differences from other internet service providers that are worth paying attention to.
You can't skip the equipment fee
Whereas many ISPs -- including Spectrum, Verizon and Xfinity, among others -- give you the option to avoid a modem or router rental by using your own equipment, you won't be able to escape that charge with AT&T. You have to use the AT&T Wi-Fi Gateway, which adds an extra $10 a month to your bill. However, you're free to disable the router part of that gateway and use a router of your own.
AT&T charges $99 for a full, in-home tech installation. For some addresses, there's no self-install option (you have to go online to find out if you "qualify" for the self-install kit). On the positive side, you'll frequently find online promos where the $99 fee is waived (typically for the higher-speed plans), so keep your eyes peeled for offers like that. If none are available, you could also try asking them to waive it when you're calling to sign up.
If you're struggling to get a signal in the far reaches of your home, AT&T will sell you a Smart Wi-Fi Extender to pair with the gateway -- those will cost you $50 each.
Bring your home up to speed with the latest on automation, security, utilities, networking and more.
No data caps -- at least not with fiber
This is where things get a little squirrelly. For the most part, AT&T Internet plans don't come with data caps. Customers get unlimited data with all fiber plans. That means you won't have to track your data usage for fear of fees or throttling issues once you hit some arbitrary threshold. But there's still a decent chunk of AT&T's geographic footprint where fiber isn't yet available, and in those cases, there is a data allowance.
Non-fiber AT&T Internet plans (0.8Mbps-100Mbps) have a data cap of 1 terabyte (1,000 gigabytes). If you go over that monthly limit, you'll incur a $10 charge for each additional 50GB of data that you use, up to a total of $100 a month. That's right on par with other major providers who enforce a data cap, including Comcast Xfinity and Cox, but both offer caps that are a bit higher, at around 1.25TB (1,250GB). Cox also waives all of your overage charges the first month you break the cap -- don't expect a free pass like that from AT&T.
If you think you're likely to surpass AT&T's data allowance, you can upgrade your plan to include unlimited data for an additional $30 a month. Another option is to choose a TV and internet bundle, which would allow you to get unlimited data at no extra charge -- though there's usually a contract involved with any bundling of services.
One last caveat -- the data allowance for AT&T Fixed Wireless Internet is actually 350GB a month. While the $10 charge for each additional 50GB you use is the same as above, fixed wireless customers can be billed up to a total of $200 extra per month for overage fees. That's a recipe for sticker shock, so you'll want to be extra cautious with your data usage if you're a fixed wireless subscriber.
Access to the AT&T Wi-Fi Hot Spot Network is free
AT&T's nationwide network of over 30,000 hotspots is free to all AT&T Internet customers. This allows you to be connected when you're away from home without using up your mobile data. Check out AT&T's mobile hotspot map to get a sense of where you can find those available locations.
AT&T Internet offers nice deals and promotions
AT&T likes to run short-term promotions and deals throughout the year. Currently, one of the main promos offered is a $200 AT&T Visa Reward Card for new fiber customers that order online.
If you opt for the company's fastest plan, Internet 1000, AT&T will throw in a free subscription to HBO Max. That's a decent value: HBO Max regularly costs $15 a month.
AT&T Internet boasts strong customer satisfaction numbers
AT&T crows that "you deserve the best," and the company points to its stellar showing in J.D. Power's US Residential Internet Service Provider Satisfaction Study as evidence that it's delivering. AT&T nabbed the top spot in the North Central and South regions in that study, with an average score of 738 on a 1,000-point scale. Only Verizon (758) and Midcontinent (754) can point to a higher average in the survey, but they each only competed in one region. AT&T locked horns with the competition in three areas.
AT&T Internet fared just as well with the American Customer Satisfaction Index, which releases a yearly customer satisfaction survey for internet providers. AT&T's 2021 score of 71/100 was tied with Verizon Fios for the top spot and well ahead of all other competitors and ahead of the industry average of 65. AT&T also saw a jump of just over 4% in its score from the previous year, which was the biggest jump among all providers from 2020 to 2021.
The ACSI also surveys customer satisfaction with each provider's Wi-Fi equipment, and just like the overall score, AT&T saw a 4-point bump here, too. With a score of 74 out of 100, AT&T's equipment tied with Verizon for the top spot among all providers. That's a notable bit of reassurance given that AT&T doesn't let you use any other modem in place of its own gateway.
To sum it up
If AT&T's fiber service is an option for your address, it's tough to find a better combination of service and affordability. The catch? AT&T's fiber plans aren't an option for approximately two-thirds of the company's coverage area. All other AT&T plans are fraught with issues not faced by fiber, from slower download speeds to data caps. Simply put, don't hesitate if you can get an AT&T fiber plan, but research your options if only lower speeds are offered in your area.
AT&T Internet FAQs
Does AT&T Internet Service require a contract?
No. While the promo price typically expires after your first year of service, you don't have to sign a term agreement to receive that price.
Is AT&T Internet fast?
The answer to this question always depends on which plans are available in your area. No matter the fastest plan that any provider might offer (say, the 3,000Mbps Gigabit Pro plan from Xfinity), it's moot if it isn't available at your address. So, for example, AT&T's Internet 1000 plan is plenty fast, but it's not available to all AT&T areas. As of now, AT&T fiber is available to 14 million households across 90 metro areas. The company's goal is to add another 3 million residential and business locations by the end of 2021.
For a third-party perspective on what's fast, the speed-testing website Ookla tracks ISPs based on its scoring system that looks at both download and upload speeds. Using the most recent metrics taken during the third quarter of 2021, AT&T came in fifth place, behind Verizon, Cox, Xfinity and Spectrum (in that order).
Similarly, AT&T ranks in fifth place when you look at Ookla's Consistency Score -- a different measure showing how often providers deliver broadband speeds to customers. Surprisingly, it wasn't even that close, with AT&T Internet at 78.2% and the same four providers ahead of them at either 83% or higher.
Does AT&T offer any low-cost internet options?
Yes. Access from AT&T is an affordable option for eligible households within the 21 states that AT&T services. Internet service up to 25Mbps for $10 a month may be available for limited-income households participating in the Supplemental Nutrition Assistance Program or getting Supplemental Security Income benefits.
How can I cancel my AT&T Internet?
You can start the process by going to the AT&T Contact Us page. You can cancel your AT&T internet at any time without an early termination fee since no contracts are required for service. However, since you get billed on a month-to-month basis, you will not receive a refund or credit if you cancel before the end of your billing cycle.
Also, pay attention to the small print of some of your promo offers. If you have an internet plan that gets you free HBO Max, for example, you'll lose that access upon cancellation.
Lastly, if you desire to transfer your service, rather than cancel (for a pending move, for example), you can contact an AT&T moving specialist at 800-288-2020.