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vivint home security support

Compare Vivint Home Security and Ring Alarm Home Security to find the best Vivint is more involved in customer support due to its smart home design. your home from anywhere! This security service blows ADT out of the water. Vivint. 16 reviews. Security Systems, Home Automation. With 24/7 entry, smoke, and carbon monoxide (CO) monitoring—plus mobile access with every package—you're getting advanced, quality service at prices you can.

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Vivint home security support
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Contact Us  <div><div><p>If you are looking for <strong>vivant customer service</strong>, We provides a quick way to resolve your issue, please check our links below:</p><div><p>Contents</p></div><h3>Contact Us  <div><h2>Get a live person on the phone</h2><div>Vivint Phone Customer Service<ul><li>Vivint customer service phone number is 1-855-290-3685. Live customer service agents are available 24 hours a day seven days a week.</li><li>For Billing, Customer Service & Technical Support you need to dial 1-800-216-5232.</li><li>For Solar Energy Support & Purchase inquiries you need to dial 1-877-404-4129.</li><li>To purchase a system you need to dial 1-855-616-6589.</li></ul><h3>Vivint Social Networks Customer Service</h3><h3>Vivint Live Chat Support</h3><p>You can start a live chat session with a Vivint Support Agent on the Vivint Contact page by clicking the “Support chat” button. </p><h3>Vivint support e-mail</h3><p>Media Inquiries: [email protected]</p><h3>Vivint Mailing Addresses</h3><p>Billing:<br> 62992 Collections Drive<br> Chicago, IL 60693-0629</p><h3>Reach Real Person in Vivint by Phone, Live Chat, Social Network</h3><p>Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Vivint Facebook account or Vivint Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Vivint are provided above. </p><h3>What to do if Vivint Live Person Contact Information Is Not Working?</h3><p>It is typical that customer service menu options change with time. Customer support options and even contact phone numbers might be removed and added. If you have problems with getting a real person in Vivint customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Vivint Customer Service are the most accurate. </p><p>If you successfully reached a live customer service agent in Vivint please leave your instructions in the comments section below so everyone can use it. </p><p> Updated  on  in Smart Home</p></div>Источник: https://numberforliveperson.com/vivint/</div> <div><h2>Vivint Home Security Review 2022</h2><div>skip to main content<div><p></p><div><div><p>Vivint’s super smarts keep it at the top of our professionally installed system recommendations</p></div><div><div><div><div><img width=

4 out of 5 stars

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    Proprietary smart home and alarm equipment

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    No contract required

  • X

    Expensive

Plan

Price

Monitoring type

Mobile app access

Smart home support

Details

Smart SecurityProfessional
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Smart HomeProfessional
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Smart Home VideoProfessional
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Published on October 29, 2021

Vivint has top-notch smart home equipment and a no-contract option. It also has top-tier prices and a sometimes questionable customer service reputation. But overall, if you’re looking for the smartest system possible, we think it’s worth it to say yes to Vivint.

To get the most accurate review possible, we tested a Vivint system that includes all cameras, a Smart Drive, a flood sensor, a lamp module, and Car Guard.

Pros

  • Proprietary smart home and alarm equipment

  • Amazing smart home connectivity

  • No contract required

Cons

  • Expensive

  • No self-monitoring

Vivint monitoring plan comparison

Data effective 10/28/2021. Offers subject to change.

We recommend the Smart Home Video plan

Go big or go home!

If you’re going to shell out for Vivint equipment at Vivint prices, we think you might as well go whole hog. Get the Smart Home Video plan so that you can take full advantage of Vivint smart home and video features.

But if the Smart Home Video plan is too pricey for your pocketbook, our next suggestion is the Smart Home plan. We don’t really recommend the Smart Security plan—Vivint’s strength is in its smart home connectivity, not its basic security devices.

Vivint pricing and monitoring

Vivint costs add up quickly.

Vivint home security monitoring service starts at about $30 a month. If you want smart home integration (which we recommend), you’ll pay $40. And if you want video, you’ll pay a starting price of $45 a month. Oh, and for every camera you add to your system after the first one, it’s an extra $5 every month.

If you reach the six-camera maximum, that pushes you up to almost $70, which is more than ADT’s most expensive plan. And ADT’s no slouch when it comes to prices.

That’s not even counting the equipment costs, which typically start at around $599. We’ll dive more into the equipment a little later.

Plan

Price

Mobile app access

Smart home support

Learn more

Smart Security

Icon Yes  DarkYes
Icon No  DarkNo
View Plans

Smart Home

Icon Yes  DarkYes
Icon Yes  DarkYes
View Plans

Smart Home Video

Icon Yes  DarkYes
Icon Yes  DarkYes
View Plans

Data effective 10/28/2021. Offers subject to change.

Top feature: mobile app access

Light Bulb

We really like that Vivint still gives you access to the mobile app on its lowest-level plan. App access should be an automatic thing, but some companies make you subscribe to higher-level plans before they’ll give it to you. (Lookin’ at you, ADT.)

Happily, Vivint is one of the only professionally installed systems that doesn’t require a contract.

To our understanding, when you go the non-contract route with Vivint, you can cancel at any time, with no fees or penalties. The cancellation requires 30 days to take effect, so you’ll likely have one final bill to pay after you’ve formally canceled. But altogether, it seems like a relatively painless process.

However! You can only get the non-contract option if you pay for all of your equipment at the start. That means you’re looking at shelling out $600+ right off the bat.

If you can’t afford that, you must take a loan through Vivint and repay it over a five-year contract (in addition to the cost of your monthly monitoring fees). And yes, that’s two years longer than the average industry contract, which is a pain.

Five years is a long time, and you might need to cancel your contract. Last we heard, Vivint takes 100% of your remaining equipment and monitoring costs as a cancellation fee, unless you have extenuating circumstances.

What are extenuating circumstances?

Info Box

With Vivint, “extenuating circumstances” covers some emergencies, like deaths and military moves. It typically doesn’t cover other situations, like losing a job or moving to another city for a civilian job. In those cases, you’ll need to pay off your contract, move your contract to your new residence, or get the person buying your home to assume your Vivint obligations.

Read How Much Does Vivint Cost? to get a fuller financial picture.

Vivint security equipment

Vivint has a lot of unique smart home equipment.

Most home security companies focus on, well, home security. In contrast, Vivint excels at smart home products.

Vivint excels at smart home products.

That doesn’t mean that its security system is bad. We’ve used it for about six weeks, and we think it’s a perfectly good system. But to get the best use of Vivint, you need to go for a full-on smart home setup. So if smart home functionality doesn’t matter to you, a Vivint alarm isn’t your best fit.

Vivint also stands out because it makes the majority of its own equipment. Systems like ADT and local providers buy devices from third-party manufacturers. There’s nothing wrong with that, but when you’re paying sky-high prices for security, it’s nice to get something special.

Vivint control panel

What equipment Vivint offers

Let’s take a look at Vivint’s equipment roster.

Vivint equipment:

Vivint tends to offer customized packages, but their basic offering typically includes the control panel, two door sensors, a flood sensor, and a motion detector.

Vivint equipment security features

Vivint’s best security features come through its Car Guard and cameras (both of which we’ll discuss in a minute).

The Car Guard tracks your car’s location so you’ll know if it’s stolen or disturbed.

The outdoor and doorbell cameras use features called Smart Deter and Smart Sentry to identify and scare off lurkers and intruders. Essentially, if someone lingers on your property too long or tries to steal a package off your porch, the cameras will make a startling noise. Our Vivint cameras review talks more about how this works.

If you’re thinking of getting a Vivint camera or two, it’s worth considering the Vivint Smart Drive.

The smart drive is basically a DVR for your cameras. It allows you to store security footage longer, which is helpful. But the real virtue is the continuous recording.

That’s right! With the Smart Drive, your cameras will record all the time, not just when a motion event sets them off. That way, the cameras won’t accidentally miss something (which, sadly, happens with even the best security camera brands).

As far as we can tell, even when you have the Smart Drive, you have to pay the monthly per-camera fee. So the drive won’t save you any money, especially since you have to pay for it along with your other equipment, but it’s still useful.

Car Guard home screen

We’re crazy about the Vivint Car Guard! Seriously, this is probably our favorite thing from Vivint.

Once we installed the Car Guard in Marco, our test Honda, the device gave us the following info:

  • Notifications any time the Honda left a location
  • Notifications when the Honda was disturbed
  • Information about recalls for the Honda’s parts
  • Information about maintenance needs
  • Battery level reports
  • Fuel level reports
  • Vehicle trip history

Basically, any time anything happened with the vehicle, we immediately knew.

We loved the security we felt in knowing that if the car got damaged or stolen, we’d, one,  immediately be notified and, two, be able to track its location. Not to mention the convenient maintenance info!

Again, we cover the Vivint cameras pretty thoroughly in our Vivint cameras review, so we won’t get too deep into that here. But we did want to call out that Vivint has all three camera staples: an indoor, outdoor, and doorbell camera.

Data effective 10/28/2021. Offers subject to change.

Spoiler alert: the Vivint Doorbell Camera Pro is our favorite Vivint camera. It has people and package detection, a super-wide field of view, and a feature for protecting your mail from porch pirates. Vivint also just barely started selling the doorbell as a standalone device, so you don’t have to get a full Vivint system to use it.

Vivint Video Doorbell Pro

What’s Pool Alert?

Pin

This newer feature for the Outdoor Camera Pro allows you to create a motion zone specifically designated for your pool. When someone enters that zone, you’ll receive a special notification.

You can also use the feature for another area on your property you especially want to monitor, like a pond or outbuilding.

In addition to its proprietary smart home devices, Vivint has quite a bit of compatibility.

Vivint has three smart home integrations:

Vivint Alexa and Google integration

With Alexa, you need to download two different skills to get full command of the smart home and security system, whereas Google requires just one integration with the system.

In both cases, though, you’ll have to practice specific wording to get the systems to do what you want. And note that while you can arm your Vivint system with voice control, you can’t disarm it without physically entering your code.

Vivint Z-Wave integration

Vivint also works with most Z-Wave devices, which allows it to connect to some of the leading smart home brands.

While we’d also love to see some IFTTT or Zigbee compatibility, you’ll be able to get most smart home functionality with Vivint’s existing connectivity.

The Vivint app (once known as the Vivint Sky app) comes with every level of professional Vivint monitoring. With the app, you can arm and disarm your system, turn your smart devices on and off, look at your camera feeds, and check on your car (if you have Car Guard).

Most app functions can also be performed with the Vivint Smart Panel.

You can also use the app to set up smart home chains, similar to the ones you create with IFTTT. For instance, you can create a setting so that when your car arrives at your home address, the lights turn on and the door unlocks. This is the kind of functionality that sets Vivint Smart Home apart compared to other security offerings.

Vivint is installed by professionals.

You won’t have to use a screwdriver or wire a camera to get Vivint in your home. But you will have to set aside a good amount of time.

Vivint offers consultations with a professional who will decide what equipment you need and where. We didn’t follow the usual consultation process, but to our understanding, the consultation and installation are done separately.

Vivint offers consultations with a professional.

We did go through the typical installation process. Vivint told us our tech would arrive somewhere between 8 a.m. and noon. After the tech arrived, installation took another four-ish hours.

Luckily, the tech showed up close to the beginning of the window. If he’d arrived on the noonish side of things, the installation process would have eaten up a whole workday. That’s not great news if you have an inflexible schedule!

Overall, the installation process went pretty smoothly. The technician took most of our concerns into account when placing the equipment. But he was adamant about installing the outdoor camera in a location where we already had cameras instead of placing it in an area without camera coverage we’d picked out. And while he may have had a good reason for that, he didn’t clearly explain it.

Vivint customer experience

Vivint has had a lot of ups and downs over the years and has had something of a rocky reputation for a while.

When customers have good experiences with Vivint, they seem to be extremely good. But when they have bad experiences . . . let’s just say the pendulum swings severely in the opposite direction.

As discussed in this Vivint review, the alarm system is very smart and relatively easy to use, and users love that. But Vivint suffers from repeated complaints about the following:

Vivint has taken considerable strides in improving its reputation, and we commend the company for that. But we still see complaints about these issues more often than we would like to.

In-house customer service

We will say this for Vivint’s customer service—it’s done by actual Vivint staff.

That seems like it should be a given. But a lot of security companies outsource their customer service centers, so the person you’re talking to doesn’t even work for the security company.

Everyone at Vivint—from the installation techs to the customer service reps to the monitoring staff—actually does work for Vivint, which should make things a bit more cohesive.

If you went with a company like ADT, it’s really hard to tell who the person you’re talking to works for or who’s doing your installation. (Most of the time, it’s not ADT itself.)

How does Vivint compare to other companies?

Vivint is more expensive than most security systems, but it does offer a no-contract option. Plus its smart home support is simply unparalleled in the industry.

Product

Monitoring price

Installation type

Contract length

Learn more

Vivint$29.99–$44.99/mo.ProfessionalNo contract, or 5 years View Plans
SimpliSafe$14.99–$24.99/mo.DIYNo contractView Plans
ADT$27.99–$62.99/mo.Professional3 yearsView Plans
Frontpoint$49.99/mo.DIYNo contractView Plans
Ring$10.00/mo. OR $100.00/yr.DIYNo contractView on Amazon
Blue by ADT$19.99/mo.DIYNo contractView Plans
Cove$14.99–$24.99/mo.DIYNo contractView Plans

Recap: Is Vivint a good security system?

There’s a reason Vivint is one of our top-recommended systems.

While it costs a lot and has some work to do to improve its customers’ buying experience, it has excellent equipment and smart home compatibility.

If you’re still not sure about Vivint, check out our best home security systems.

Источник: https://www.reviews.org/home-security/vivint-smart-home-security-review/

If you've been considering getting a professionally installed home security system, chances are at some point you're going to narrow down your choices to ADT versus Vivint -- two of the biggest names in the industry. Odds are, too, you have some preconceived notions about these companies and you're wondering if your intuition is correct or completely off-base.

For instance, you've probably noticed ADT's blue octagonal yard signs your whole life, so you know the security company has been around quite a while, but you wonder -- has it kept up with the times? Vivint's bright, bold orange signs have been popping up in trendier neighborhoods more and more lately -- its entire ad campaign feels new and fresh -- but does the quality of its service match its marketing hype?

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When comparing ADT with Vivint, there are surprises aplenty. Yes, at 100-plus years old, ADT is the longest-established home security company in the biz, but that reputation has allowed it to keep pace with innovations in the market -- wireless sensors, smart speakers and what have you. Vivint is indeed a relative newcomer, but with emphasis on the word relative -- Vivint has actually been around for over 20 years now -- almost as long as CNET, in fact.

And yet, when it comes down to deciding which service we'd recommend over the other, the difference between "old school" and "new school" turns out to be the make-or-break factor. We'll explain in a bit, but first let's take a look at each home security company, starting with the (relatively) new kid in town.

Vivint Home Security

Big smart home brains, but an even bigger bill

Ry Crist/CNET

If you're looking for the biggest names and biggest brains in smart home automation, Vivint easily fits the bill. The question is, however, does the bill you'll end up getting from Vivint for all these cutting-edge technologies fit you and your budget?

Everything you can get with Vivint -- door and window sensors, a smart door lock, doorbell camera, smart thermostat, etc. -- you can buy a la carte from Amazon and other retailers. Some gadgets, like the Nest Learning Thermostat or the Kwikset Smart Lock, are the exact same ones available for sale elsewhere (usually for much cheaper, thanks to Vivint's steep markup). Others, like Vivint's smart display home hub, are easily replaceable with other, better mainstream alternatives (like the Nest Hub or Nest Hub Max) that are, again, often a lot less expensive when purchased elsewhere. 

So, what do you get for all the extra money Vivint charges?

Simple answer -- convenience. You don't have to install any of it, you don't have to connect it all to each other, and if something goes haywire, there's a toll-free number you can call and Vivint will send someone out to diagnose and fix the problem. In other words, you never have to tinker.

If that sounds like something you're willing to pay for, you should be perfectly happy with Vivint's offerings. (If not, perhaps you should consider DIY home security alternatives.)

Vivint says the average installation package costs $2,400 for new customers -- back-of-the-napkin math says you could get a similar setup for about half that if you installed everything yourself. Vivint also offers a professional monitoring service for $30 per month, which is about par for the course for pro systems. 

Vivint will let you spread out the cost of installation over payments, but -- and here's the real kicker -- Vivint doesn't require any kind of contract. If and when you're ready to terminate service, if you still have a remaining balance, just pay it off and voilà. You're done. 

If only we could say the same about the other big name in home security…

Read our full review of Vivint Home Security.

ADT home security

The granddaddy of home security systems (and it shows)

David Priest/CNET

The one area where you could think ADT might be slacking, it's very much not -- ADT's technology is as state-of-the-art as any on the market. Even though the company was founded in the 1800s, it's very much kept up with the times. Where once the ADT system monitored doors and windows with wired connections (run behind walls and under kickplates), these days everything is wireless. 

You can get all the same (or similar) gadgets and gizmos with ADT as you can with Vivint or any other brand -- smart locks, doorbell cameras, security cams, a connected thermostat. And ADT will now integrate with the Google Nest line of smart speakers, smart displays and connected cameras. 

ADT's pricing is on the high side of competitive with Vivint's -- most of its devices cost about the same or a little more than comparable devices from Vivint. A few cost a little less. Its monthly monitoring service is a bit overpriced -- $39 per month for basic service ($9 more than Vivint); $60 if you want to set up automations like turning the lights on when your deadbolt unlocks, for example. That's $15 more than Vivint charges for a comparable service.

But beyond the security equipment itself is where ADT's service starts to break down -- and fast.

First, there's the system for controlling all that gear. Vivint has a smart display that serves as a hub, as well as a mobile app and website -- but all three work in glorious harmony with one another, letting you control any part of the system from any one and all of them.

ADT's setup, however, is a bit more… disjointed. ADT also has a hub, an app and a website, but unlike with Vivint, you can't do everything on any one of them. For example, the control panel (aka hub) lets you arm and disarm the system and check security camera feeds and device settings. But if you want to set up a routine or access more specific device settings, you have to move over to the ADT Pulse app. To create more complex home automations, however, you have to move over to the web portal, which means you have to use a laptop or desktop computer (and not everyone has one of those handy all the time). 

Not only is it frustrating and confusing to have to use different tools to accomplish different tasks, the user interface and experience is subpar on all of the above -- as you might expect from a company that cut its teeth during the early days of the automobile.

But where ADT really falls out of step with modernity is with its contract. You read that right: ADT still requires a contract for service. And the company includes positively punishing terms if ADT customers want to get out early. Even if you pay for all the hardware up front, the contract will still lock you in for 12 to 60 months (depending on the region), and cancellation can cost up to 75% of the remaining balance of the entire contract.

With few (if any) advantages over other professionally installed systems, the required contract is the last nail in the coffin, placing ADT at the bottom of our list of favorite home security companies. 

Read our full review of ADT home security.

Conclusion: Vivint is better than ADT, but there are even better options

The winner this round is Vivint. It's less expensive for the same or similar equipment, offers a better user experience and requires no contracts. But there are a lot of conditions we want to point out before you call the number on your neighbor's bright orange yard sign to start service in your own home. 

First, our favorite professionally installed security system is Xfinity, so you should look to see if that's available in your area (you can read our Xfinity versus Vivint article for even more insights). 

But unless you're just so busy making money that you simply have no time whatsoever (even on the weekends) to install your own smart home devices, you should at least consider DIY options. For most products, the DIY installation process is simple enough that you don't need much know-how -- or for that matter, much time -- to do it yourself.

You can save yourself hundreds, maybe even thousands of dollars, DIYing it, and, once you've signed up for a professional monitoring service from Ring, which has a $30 per month service, or SimpliSafe, which charges $25 per month for its best service, your experience will be fairly similar to someone who paid much, much more for their home security system.

But if you have the money to spend on a professionally installed security system -- and fiddling with smart home security gadgets isn't your idea of a fun and interesting weekend -- and Xfinity doesn't service the area where you live, we think you'll be perfectly happy with home security service from Vivint.

Источник: https://www.cnet.com/home/security/adt-vs-vivint-which-professional-home-security-system-is-better/

As you search for a quality security system, you will come across a ton of options. There's a lot information to digest, from ADT and SimpliSafe to Comcast and other smart monitoring plans. While this is true, the two options we'll explore today are Vivint and AT&T.

The fact is, both companies have appealing features that make them a popular option for homeowners. However, if you want to ensure you choose the best service for your home and family, you have to dive in and learn more about each service and the solutions they offer.

Don't worry. We made it easy by taking all these companies' best and worst features and summarizing them here. With this information, you should be prepared to decide which home security company provides the services that are right for you, your home, and your family.

Are you ready to dive in? If so, let's get started and learn more about Vivint vs. AT&T Digital Life.

Vivint & AT&T – What Do They Have in Common?

One of the main similarities in the battle of Vivint vs. AT&T is that both companies provide superior home security systems and generous, smart security package options. They also offer innovative, smart technology to help keep you safe and give you peace of mind.

Both companies offer hassle-free and straightforward, professional installation services and quality monitoring solutions.

Even though the companies operate in the same industry, this is where the similarities stop. That's because the companies have unique strategies toward home safety and security.

Vivint & AT&T – What Are the Differences?

While these companies both offer security solutions, their history is quite different.

Vivint has been around for a while but has struggled for decades because of its poor customer service reputation. The company has recently transformed its offerings and service, becoming a top name in this sector.

On the other hand, AT&T Digital Love is a newer player in the home security market. In fact, this company doesn't even have a decade of experience under its belt to date. The track record in terms of providing quality home security systems is also quite limited.

Vivint: What You Need to Know

If you're considering  Vivint for your home security needs, explore the following factors that make this an appealing choice.

Installation

Vivint is well-known for the hassle-free and free installation of selected equipment. All home security packages can be installed at no cost to you. While this is true, it is worth noting that the installation technicians have a reputation for upselling customers while on the job. One reason for this is because they are paid on commission, which means the more they sell, the more they make.

Equipment

Unlike AT&T, Vivint only offers two home security options. The first is the Home Security Package. With this plan, you receive remote access to your home by way of video camera monitoring, along with access to the company's automation equipment. This equipment can be purchased separately if needed and includes security cameras, window sensors, door sensors, and more. Also, if you want to access "cutting edge" equipment that will integrate with your home automation system, Vivint is a smart option.

Monitoring

When it comes to professional monitoring solutions, Vivint doesn't skimp. However, this is true for AT&T security systems, which means there is not much difference here.

Customer Service

One area where Vivint shines is with customer service. This company has received high marks from other experts in the industry and customers. That's all thanks to the excellent service they offer and easy cancellation terms.

Home Automation

Another unique option offered by Vivint is that you can purchase home automation features a la carte. In other words, you can buy the components needed for you without having to buy a stock equipment bundle that includes elements you don't need for your home or security.

You can easily choose the alarm system features you want, such as an automatic door lock, outdoor camera monitoring, garage door sensors, motion detectors, and more.

Costs

Even though Vivint has superior flexibility regarding payment options, they only provide security plans on a 42 or 60-month contract. If you are renting or move often, this service may not be a practical option. They will also charge you additional monitoring fees if you choose monthly monitoring as part of your package.

Nerd Pros

The most significant benefits offered by choosing Vivint include:

Источник: https://securitynerd.com/vivint-vs-att-digital-life/
Vivint

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Our award-winning monitoring team stays on guard to support your needs 24/7. … Home security and other devices by calling customer service to get started.

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Vivint Smart Home Security Review

We spent nearly two months testing the Vivint home security system and found it to be the best option currently on the market today. And we feel this way for a few reasons. First and foremost, the Vivint system is effective and has rock-solid connectivity. Secondly, its control panel and mobile apps are user-friendly and fun to use. And it doesn't hurt that a dedication to the customer experience guides Vivint’s selection of devices—the suite of components you need for a complete solution of home security and automation.

We spent nearly two months testing the Vivint home security system and found it to be the best option currently on the market today.

The slight downside is that the higher quality comes with a steeper price. Vivint is more expensive than competing professionally installed systems—although not by much even when compared to DIY solutions with less quality. Fortunately, you can spread the payments over 42 to 60 months with zero interest. Vivint also allows you to pay off equipment costs in a lump sum to reduce monthly bills and avoid getting locked into a long-term contract.

With that said, take a look at our full review of the service below, from ordering, to installation, to functionality and more to see how it all works.

Ordering

Buying a Vivint system typically begins with a phone call about your security goals. A sales representative will also inquire about the layout of your home and your desire for automated features such as a smart lock, thermostat, and controllable lighting. That’s when you’ll make a preliminary selection of sensors, devices, and a monthly monitoring plan.

You can also ask Vivint to send a “Smart Home Pro” to your house for a free in-person consultation. This allows you to follow a thoughtful planning process to select the necessary equipment. Be advised that the Vivint phone agent and the Smart Home Pro earn commissions. Customers have three days after installation to return the entire system and 30 days after installation to return individual products.

You should also know that Vivint supplements its salesforce with authorized dealers. However, Vivint dealers sell equipment and services at the same price as what’s offered directly by the company. And in a major distinction from other security companies, Vivint is always solely responsible for the lifetime customer relationship, including installation, service, support, and professional monitoring.

Installation

On the scheduled day of the installation, the technician arrived at about 15 minutes early. He took an entire hour to walk us through the process of installing the selected equipment. “My job is to secure your home,” he said. “Let’s put in security first and the toys afterward,” referring to optional smart locks and voice assistants.

We walked through each room to confirm which doors, windows, and hallways should be protected. The installer advised us about what he called “a smart second line of defense,” such as placement of a glass-break sensor where someone might smash a window rather than prying open a door.

Vivint technicians—who are employees of the company, not contractors—go through a rigorous education process.

Vivint technicians—who are employees of the company, not contractors—go through a rigorous education process.

Vivint’s components have solid construction. Their design is attractive. Our sole gripe was that the door sensors are only available in white. We would have preferred a color to blend in with our natural wood. Smart door locks come in bronze, satin nickel, and polished brass.

Vivint purposefully does not offer an expansive catalog of hundreds of sensors, cameras, locks, and thermostat. It’s what Jeremy Warren, Vivint’s Chief Technology Officer, told us is a “curated ecosystem” for tight integration and quality control.

The installer led me through the process of naming each device (e.g., bedroom sliding door, dining room light, etc.) and he provided a tutorial for how everything works. But vivint home security support lion’s share of his time was spent conducting diagnostics to ensure that the control hub, sensors, cameras, devices, and the smart lock have robust communications to one another. 

In a mature, formal procedure, Vivint assigns a score to the system’s multiple radio frequencies, Wi-Fi, and cell signals. The hub offers further diagnostics and self-testing tools, so you know everything is working. Over two months, we received several app notifications when a device needed to have a battery replaced or went offline for other reasons. (We find these messages reassuring because we’ve read many horror stories about consumers finding out that an alarm system isn’t working only after an intrusion.)

The installation, which costs $99, took six hours. Vivint often waives the fee during promotions, which is paid upfront. 

We believe that lighting is an essential part of home security. While Vivint sells a plug-in device to control outlets, as well as Hue smart light bulbs, these devices stop working if an appliance’s switch (or the wall control) is inadvertently turned off. The solution is to replace your current light control with a smart switch from Lutron, Wink, or Wemo. However, Vivint technicians santander bank hours not licensed electricians. So while they can drill holes and mount cameras and doorbells, they do not change in-wall switches—leaving it to an electrician or DIY consumer to vivint home security support the upgrade.

How It Works

There are two primary ways that users interact with a Vivint system—the Smart Hub and a smartphone mobile app. Some users prefer a control panel placed near the front door, while others like using the phone app. The choice is up to you.

In both the control panel and app, the home screen is labeled “Security.” From a glance, you can see if the system is set to Disarmed, Armed Staying, or Armed Away. The home screen also provides a status of any doors or windows that are open. That gives you the option to walk around the house, closing everything—until you get a message reading, “Everything looks good. Your home is ready to arm.” Or you can decide to set the alarm to bypass any open door or window for the duration of that armed session. The home screen also allows you to see the status of smart locks—and with a single touch, lock, or unlock doors.

The Security screen on the app offers a way to sound the alarm immediately. And a similar “+” button on the hub provides a way to trigger panic, emergency, or fire immediately.

By holding the Fire button down for two seconds, the monitoring center immediately dispatches the fire department. Holding down the Panic button sounds the Smart Hub siren and contacts the monitoring center—while the Emergency button contacts the monitoring center without sounding the siren.

We were advised by Vivint to use the Emergency button to evaluate the monitoring center’s response time. We conducted this test twice. In each case, we were speaking with the monitoring center via the hub in about 10 to 15 seconds. (Don't worry, we explained that it was a false alarm to the representative.)

The next navigation icon is Cameras, allowing you to see live and recorded video events—and to turn privacy mode on and off. A clock icon for Activity links to a running log of every activity—doors opening and closing, motion sensors picking up movement, and people detected walking in front of the house.

The hub allows you to individually customize the notification sound for every action—with a door chime, piano riff, or other sound effects. So you know which vivint home security support opened without looking up. Similarly, a subtle green light is emitted from the bottom of the hub when all the doors and windows are closed, and the system is ready to arm.

The hub allows you to individually customize the notification sound for every action—with a door chime, piano riff, or other sound effects.

The power (and fun) of the Vivint system comes from setting up “Custom Actions” that connect one device to another. Here are examples of functions you can set up:

  • Turn on specified lights when entering the house.
  • Automatically disarm the system after punching in the code to the smart lock.
  • Alarm or disarm the system at a specific time vivint home security support sunset/sunrise.

One of the smartest applications of a custom action is to use the siren built into an outdoor camera when an alarm is triggered. So in addition to sounding the hub’s 100-decibel siren inside your house, the outdoor camera’s siren will blast a warning to the neighborhood. It’s one of many examples of how multiple devices can combine with one another. And Vivint recently started selling a Car Guard that easily plugs into a car’s dashboard port. If Car Guard detects the car being disturbed in your driveway, it can tell your outdoor camera to start recording.

Again, these “custom actions” are built-in. Therefore, they don’t require a complicated if-this-then-that equation. They are powerful but can be set up quickly and easily.

Perhaps the highest praise for Vivint’s system is how quickly its operation becomes second nature.

Best Features

Reliable Communications: When you’re shopping for a home security system, it’s easy to get distracted by things such as voice assistants, Bluetooth speakers, and automated rainbow-colored light shows. But none of it matters for security if you don’t have reliable, lightning-fast connections between your devices and the monitoring center.

That’s why our favorite Vivint feature is the company’s underlying, redundant communications strategy. Many competing systems use your existing Wi-Fi network as the backbone. But Vivint goes several steps further. But how? Vivint added extra ports to our router, including one for a Power Line Communications (PLC) connection between the Internet and the Vivint Smart Hub. PLC uses a home’s electrical wiring to send data. The outdoor camera also ties into PLC, essentially creating a wired system for devices far away from the hub. 

In some cases, Vivint uses Ethernet connections to reduce interference for cameras placed on the edge of a home. Other added ports created hard links to the 24/7 hard-drive for video recordings and a bridge for Philips Hue lightbulbs. And critically, the Vivint Smart Hub uses its own dedicated Wi-Fi network rather than piggybacking on yours.

Here’s why these steps matter. A few weeks after the installation, we discovered locking or unlocking our Kwikset smart lock took about 20 seconds to work. So the Vivint technician returned to add signal repeaters for both the hub’s main 345-MHz radio signals and the 900-MHz Z-Wave network, the protocol used for connecting many third-party devices. Based on these strategies, the response time on the smart lock was reduced to about one second. On the same visit, he updated the firmware of the Vivint Outdoor camera, which sped up the talk function for more effortless conversations with people at the door.

Vivint Outdoor Camera Pro and AI-Based Smart Sentry:

In April 2019, Vivint introduced a new outdoor camera—and it’s fantastic. It has 4K Ultra HD capability, with high dynamic range and a field of view is 140 degrees. With a pinch, we were able to zoom into the scene with minimal loss in detail. Two far-field microphones with echo canceling provided clear audio. It’s was also equipped with two-way talk and a siren.

The camera offers a Smart Sentry function that sends a smartphone notification when it detects somebody lurking in the driveway. To avoid false alarms, we used the app to draw boundaries to establish where I want the camera to look or disregard. The camera’s built-in intelligence can differentiate between a human being and a passing car or swaying tree. If it detects a person, a sound is emitted, and a ring of red light illuminates around the lens. The effect is that intruders look up just in time for a photo to be snapped and sent to our phone.

The camera offers a Smart Sentry function that sends a smartphone notification when it detects somebody lurking in the driveway.

Источник: https://www.thespruce.com/vivint-smart-home-security-review-4767693

how to remove vivint doorbell camera What good lights work with vivint? Mar 30, 2021 · Vivint Doorbell Camera Pro I unwittingly put Vivint's emergency response prowess to the test, which it passed with flying colors. Proceed to click on cameras, then click on the camera you want to erase. How do I turn my Vivint panel off? To remove the panel cover, push the two tabs on top and pull the cover out and down. I reset the panel and removed the cell module (not planning on paying for vivint) and have full access and have re-added the z-wave devices/thermostat/doorbell camera. Use the included hex key for the camera to remove the water-tight door for the camera at its bottom. The Doorbell Camera Pro also improves on the older video doorbell’s video quality, now offering 1080p HD resolution with HDR. ). Choose the Video Doorbell Pro option. ) Professionally installed by a Vivint technician, the doorbell camera is added to the panel network either via NFC, Wi-Fi Connect, or WPS. HomeKit was first announced during the Apple Developer Conference (WWDC) in 2014, and things were slow moving. One is a power wire that directs the current to the circuit, and the other is for batteries. Hang the panel cover on the back plate using the white safety strip. Vivint Doorbell Camera Battery Replacement Collections Photos. Name your Doorbell. Show mobile menu Close mobile menu. Click on Devices, which is under the SMART HOME SETTINGS. May 13, 2021 · How much is a vivint doorbell camera? The Vivint Doorbell Camera costs $249. You definitely don’t need an electrician, depending on circumstance. But, if you don’t want a wireless doorbell you can go for the hardwired doorbell of another company. System test Are you sure that you want to to add or remove this panel from another Z-Wave mesh? This will Call Free 855-803-5804 Vivint Near Missouri Best Very Fast Service For Your Own Surveillance Camera System For Home Purposes Whereas each home-owner worries about break-ins, skepticism has surrounded residence safety methods attributable to their historically excessive costs, sophisticated contracts with long-time period lock-ins, and difficult-to-use Do the Vivint devices work without WiFi? The Vivint devices are truly wireless and they work on WiFi. If your Vivint Doorbell Camera™ shows as offline and you have already followed the troubleshooting steps on support. Not only does it cover the horizontal view with its 180-degree coverage, but it also has the same 180-degree coverage from top to bottom on the vertical. Press and hold the reset button found underneath the door while simultaneously powering on the camera. Under the smart home settings, click on devices and provide your pin. Check your wifi 2. Nest Doorbell (wired) To remove your Nest Doorbell (wired) from the base, use the included release tool. Tap the camera that you would like to turn on/off Playback for. 1 Like. Oct 13, 2021 · Your Vivint Sensible Dwelling safety system helps monitoring for as much as 4 Vivint-compatible cameras, together with the next: Vivint Ping Digital camera. That’s down from the usual $249—a savings of $120 and an outstanding price for such a killer piece of kit. After this, input the PIN, and now you can access the camera. The occasion can be moved to a new place, changing the camera location, house renovation, or temporarily removing the system from the area due to some work. Source Jun 26, 2021 · Vivint has three different pricing plans. … Remove the lifting bracket. Source How do I connect my ring doorbell to my vivint? While the panel is searching, go to your Doorbell Camera. Source May 08, 2020 · Go! Control - Add Camera. If the camera has been triggered and you cannot see anything on the screen, it may be because the power went out. You can try turning your camera back on or resetting your device to solve the issue. It is not necessary to make an effort to restart Ring Doorbell. g. Nov 06, 2021 · Wide fields of view are crucial when it comes to protecting packages left at your front door, which is why you should know about Vivint’s Doorbell Camera Pro. Source Jan 28, 2017 · Josh. How to fix Ring Doorbell Camera Showing Black and White in Minutes. Search. Once it starts to shake, you'll see an X Mark at the top of the app icon. Like all Vivint cameras, the Outdoor Camera Pro comes with infrared LED night vision and HD resolution. What can we help you with? Trending Articles. 99 covers basic monitoring to police, fire, and medical. This wireless outdoor camera offers infrared night vision, 24/7 HD recording and Sky app alerts and notifications with instant playback. … Remove it from the power source. Turn off the whole system. For service, repair, and upgrades, contact Vivint — There are no user-servicable parts inside the Control Panel. At this point, go to the device you want to add (door lock, thermostats, light module, etc. Yes, since both platforms (Vivnt and Smartthings) both use IFTTT, you can vivint home security support do this with virtual switches and routines. Vivint with Smart things Hub. You’ll hear a chime for the first time you will press it, and the color of the button will turn yellow from the solid white. There will be two sets of wires inside. There's a constant parade of people and vivint home security support coming to my front door, not to Vivint Smart Home. Thermostat. Source Nov 15, 2021 · It can also recognize when a package arrives on your doorstep and flash a red light and warning tone if someone tries to remove it. 99 covers, but also control any smart home items left behind from the app too. Control Panel. Apr 29, 2020 · As with stand-alone doorbell cams, such as the Skybell and the Ring, Vivint home security support device can send alerts and pictures to your smartphone either when someone rings the bell or when it detects motion. ) and of course sensors on doors, windows, etc. The plate is screwed into the brick. Grip the bottom of your doorbell and pull it away from the wall and off the base. power connection issue camera settings are not proper The IP address is not unique 1. Either plugged into a nearby outlet, or If we did a takeover of an original hardwired system, it could be by the metal can either in the basement, garage or attic. Like its competition — which includes Comcast Xfinity, ADTand even DIY solutions like Simplisafe — Vivint offers a full suite of connected smart home security devices that work together to protect homes against everything from burglary to fires and floods. Tap Add Devices. Restart Your Ring Doorbell. To access the doorbell, tap the Cameras icon at the bottom of the home screen to see all of your installed Select Cameras and click the "Add Camera" button. What good lights work with vivint? Oct 03, 2019 · If you want to use Vivint’s cameras with your system, including outdoor, indoor, and doorbell cameras, you have to choose the top-tier plan, which is the only one with camera support. Why is Source: camera-setup. Does Vivint doorbell work without a subscription? No! The Vivint camera doorbell needs a subscription to work and integrate properly. Vivint Doorbell Camera. On the home screen, click on the menu icon located on the right side at the bottom of the screen. Vivint

If you've been considering getting a professionally installed home security system, chances are at some point you're going to narrow down your choices to ADT versus Vivint -- two of the biggest names in the industry. Odds are, too, you have some preconceived notions about these companies and you're wondering if your intuition is correct or completely off-base.

For instance, you've probably noticed ADT's blue octagonal yard signs your whole life, so you know the security company has been around quite a while, but you wonder -- has it kept up with the times? Vivint's bright, bold orange signs have been popping up in trendier neighborhoods more and more lately -- its entire ad campaign feels new and fresh -- but does the quality of its service match its marketing hype?

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When comparing ADT with Vivint, there are surprises aplenty. Yes, at 100-plus years old, ADT is the longest-established home security company in the biz, but that reputation has allowed it to keep pace with innovations in the market -- wireless sensors, smart speakers and what have you. Vivint is indeed a relative newcomer, but with emphasis on the word relative -- Vivint has actually been around for over 20 years now -- almost as long as CNET, in fact.

And yet, when it comes down to deciding which service we'd recommend over the other, the difference between "old school" and "new school" turns out to be the make-or-break factor. We'll explain in a bit, but first let's take a look at each home security company, starting with the (relatively) new kid in town.

Vivint Home Security

Big smart home brains, but an even bigger bill

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Ry Crist/CNET

If you're looking for the biggest names and biggest brains in smart home automation, Vivint easily fits the bill. The question is, however, does the bill you'll end up getting from Vivint for all these cutting-edge technologies fit you and your budget?

Everything you can get with Vivint -- door and window sensors, a smart door lock, doorbell camera, smart thermostat, etc. -- you can buy a la carte from Amazon and other retailers. Some gadgets, like the Nest Learning Thermostat or the Kwikset Smart Lock, are the exact same ones available for sale elsewhere (usually for much cheaper, thanks to Vivint's steep markup). Others, like Vivint's smart display home hub, are easily replaceable with other, better mainstream alternatives (like the Nest Hub or Nest Hub Max) that are, again, often a lot less expensive when purchased elsewhere. 

So, what do you get for all the extra money Vivint charges?

Simple answer -- convenience. You don't have to install any of it, you don't have to connect it all to each other, and if something goes haywire, there's a toll-free number you can call and Vivint will send someone out to diagnose and fix the problem. In other words, you never have to tinker.

If that sounds like something you're willing to pay for, you should be perfectly happy with Vivint's offerings. (If not, perhaps you should consider DIY home security alternatives.)

Vivint says the average installation package costs $2,400 for new customers -- back-of-the-napkin math says you could get a similar setup for about half that if you installed everything yourself. Vivint also offers a professional monitoring service for $30 per month, which is about par for the course for pro systems. 

Vivint will let you spread out the cost of installation over payments, but -- and here's the real kicker -- Vivint doesn't require any kind of contract. If and when you're ready to terminate service, if you still have a remaining balance, just pay it off and voilà. You're done. 

If only we could say the same about the other big name in home security…

Read our full review of Vivint Home Security.

ADT home security

The granddaddy of home security systems (and it shows)

David Priest/CNET

The one area where you could think ADT might be slacking, it's very much not -- ADT's technology is as state-of-the-art as any on the market. Even though the company was founded in the 1800s, it's very much kept up with the times. Where once the ADT system monitored doors and windows with wired connections (run behind walls and under kickplates), these days everything is wireless. 

You can get all the same (or similar) gadgets and gizmos with ADT as you can with Vivint or any other brand -- smart locks, doorbell cameras, security cams, a connected thermostat. And ADT will now integrate with the Google Nest line of smart speakers, smart displays and connected cameras. 

ADT's pricing is on the high side of competitive with Vivint's -- most of its devices cost about the same or a little more than comparable devices from Vivint. A few cost a little less. Its monthly monitoring service is a bit overpriced -- $39 per month for basic service ($9 more than Vivint); $60 if you want to set up automations like turning the lights on when your deadbolt unlocks, for example. That's $15 more than Vivint charges for a comparable service.

But beyond the security equipment itself is where ADT's service starts to break down -- and fast.

First, there's the system for controlling all that gear. Vivint has a smart display that serves as a hub, as well as a mobile app and website -- but all three work in glorious harmony with one another, letting you control any part of the system from any one and all of them.

ADT's setup, however, is a bit more… disjointed. ADT also has a hub, an app and a website, but unlike with Vivint, you can't do everything on any one vivint home security support them. For example, the control panel (aka hub) lets you arm and disarm the system and check security camera feeds and device settings. But if you want to set up a routine or access more specific device settings, you have to move over to the ADT Pulse app. To create more complex home automations, however, you have to move over to the web portal, which means you have to use a laptop or desktop computer (and not everyone has one of those handy all the time). 

Not only is it frustrating and confusing to have to use different tools to accomplish different tasks, the user interface and experience is subpar on all of the above -- as you might expect from a company that cut its teeth during the early days of the automobile.

But where ADT really falls out of step with modernity is with its contract. You read that right: ADT still requires a contract for service. And the company includes positively punishing terms if ADT customers want to get out early. Even if you pay for all the hardware up front, the contract will still lock you in for 12 to 60 months (depending on the region), and cancellation can century bank near me up to 75% of the remaining balance of the entire contract.

With few (if any) advantages over other professionally installed systems, the required contract is the last nail in the coffin, placing ADT at the bottom of our list of favorite home security companies. 

Read our full review of ADT home security.

Conclusion: Vivint is better than ADT, but there are even better options

The winner this round is Vivint. It's less expensive for the same or similar equipment, offers a better user experience and requires no contracts. But there are a lot of conditions we want to point out before you call the number on your neighbor's bright orange yard sign to start service in your own home. 

First, our favorite professionally installed security system is Xfinity, so you should look to see if that's available in your area (you can read our Xfinity versus Vivint article for even more insights). 

But unless you're just so busy making money that you simply have no time whatsoever (even on the weekends) to install your own smart home devices, you should at least consider DIY options. For most products, the DIY installation process is simple enough that you don't need much know-how -- or for that matter, much time -- to do it yourself.

You can save yourself hundreds, maybe even thousands of dollars, DIYing it, and, once you've signed up for a professional monitoring service from Ring, which has a $30 per month service, or SimpliSafe, which charges $25 per month for its best service, your experience will be fairly similar to someone who paid much, much more for their home security system.

But if you have the money to spend on a professionally installed security system -- and fiddling with smart home security gadgets isn't your idea of a fun and interesting weekend -- and Xfinity doesn't service the area where you live, we think you'll be perfectly happy with home security service from Vivint.

Источник: https://www.cnet.com/home/security/adt-vs-vivint-which-professional-home-security-system-is-better/
Vivint Smart Home Security Systems">
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